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IT Technician

IT Technician

Loews Hotels, LLCMiami Beach, FL, United States
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A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

This position is responsible for the operation and maintenance of both POS systems. This position will also provide a wider coverage area. This position will report directly to the I.T. Director.

Essential Functions and Responsibilities

  • Maintain the Micros system both hardware and software
  • Correct database issue through out the Micros system
  • Process all Micros changes and menu configurations requests
  • Organize proper retention of historical data either to disk or tape
  • Fix or replace non-operational equipment
  • Maintain the retail systems both hardware and software
  • Fix or replace defective hardware
  • Work with the retail manager to ensure proper configuration
  • Cover weekend hours for a seven day I.T. coverage plan
  • Establish and conduct a Preventive Maintenance schedule for all printer and PCs
  • Collect a hardware inventory for comparison to our automated list
  • Manage and administer all Loews Hotel policies as they relate to the I.T. department

Supportive Functions and Responsibilities

  • Notifies appropriate individual promptly and fully of all problems and / or unusual matters of significance
  • Attends all appropriate hotel meetings and training sessions
  • Promotes and applies teamwork skill at all times
  • Is polite, friendly, and helpful to all guests, management and fellow employees
  • Maintains cleanliness and excellent condition of equipment and work area
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Complies with hotel standard, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards
  • Ability to make decisions on imperfect information
  • Agility in multi-tasking
  • Bias toward action
  • Decisiveness
  • Other duties as assigned

    • Qualifications

  • Detailed knowledge of software and hardware operating systems to include : Windows OS, MAC OS
  • Management and operation of : Retail POS and F&B POS (Micros)
  • Knowledge of network architecture and system design
  • Effective organization and communication skills
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