Mobile Crisis Management Specialist (QP)

Job Description

Job Description

Summary :

The Mobile Crisis Management Specialist, as a Qualified Professional (QP), delivers in-person crisis intervention and stabilization services under the supervision of a Licensed Professional (LP). This role focuses on supporting beneficiaries with mental health or substance use crises, implementing interventions outlined in the Person-Centered Plan (PCP), and facilitating connections to community resources. The QP ensures compliance with NC Medicaid Clinical Coverage Policy 8A and contributes to the MCM team’s first-responder model.

Essential Duties and Responsibilities :

• Respond in-person to crisis calls in community settings, providing triage, de-escalation, and supportive interventions to stabilize beneficiaries (page 35).
• Assist in conducting crisis assessments using NC-SNAP or ASAM Criteria, under the direction of the LP, to determine service eligibility (page 36).
• Implement interventions specified in the beneficiary’s PCP, such as coping skills training, safety planning, or linkage to community supports.
• Collaborate with the LP to develop and update PCPs, ensuring interventions address crisis-related goals (Subsection 5.7.1, page 7).
• Supervise Associate Professionals (APs) and Paraprofessionals under an individualized supervision plan, reviewed annually (Subsection 5.6, page 6).
• Document interventions in service notes, including date, purpose, intervention details, duration, and effectiveness, per Subsection 5.8.2 (page 8).
• Coordinate with emergency services, LME / MCOs, or other providers to facilitate follow-up care and prevent hospitalization.
• Participate in 24 / 7 first-responder coverage, ensuring prompt response to crisis calls (page 35).
• Support telehealth components (e.g., follow-up consultations) as directed by the LP, adhering to Policy 1-H requirements (Attachment A, page 30).
• Performs all other duties as reasonably required and assigned.
• In addition, the employee must participate in all required training and education as mandated by the specific service line and clinical coverage policy.
• Available for on-call shifts.
• Ability to travel to community locations and respond to crises in potentially unpredictable environments.

Supervisory Responsibilities :

This position can oversee staff.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience

Required Skills / Abilities

Certificates, Licenses, Registrations

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is performed primarily in the client’s home and in the community and may involve exposure to cigarette smoke, domestic animals / pets, household pests, uncomfortable heating / cooling, and other issues related to the domestic location in which service is delivered.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk and hear; and taste and smell. The employee frequently is required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must be able to lift and / or move up to 20 pounds and occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to drive and operate a personal vehicle safely and adhere to all applicable state and traffic laws.