Talent.com
Member Experience Supervisor

Member Experience Supervisor

BJ's Wholesale ClubMeridian, ID, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Member Experience Supervisor

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of Working at BJ's

BJ's pays weekly

Eligible for free BJ's Inner Circle and Supplemental membership(s)

Generous time off programs to support busy lifestyles

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

Benefit plans for your changing needs

o Three medical plans

  • , Health Savings Account (HSA), two dental plans, vision plan, flexible spending

401(k) plan with company match (must be at least 18 years old)

  • eligibility requirements vary by position
  • medical plans vary by location
  • Job Summary

    Working closely with the Assistant Club Manager of Member Experience, the Member Experience Supervisor is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that they directly manage. Responsible for directly leading the Front End Leads (FELs), Cashiers and Membership Sales Ambassador. Ensures consistent execution of policies and procedures, a positive member service experience, Grand Opening Look Daily (GOLD) standard club conditions, and provides overall leadership and direction within the club. A key function of the Member Experience Supervisor role is the ability to develop talent, display leadership, and deliver results consistently. The Member Experience Supervisor leads audit compliance efforts, drives collaboration with Business Partners (BPs), and oversees certification, and training to ensure operational excellence.

    Leadership Responsibilities :

  • Know the business : Exhibit strong business acumen through strategic thinking and data-driven decision-making.
  • Lead through change : Model leadership competencies and act as a champion for growth.
  • Communicate effectively : Provide teams with the information, direction, and support needed to succeed.
  • Build high-performing teams : Foster collaboration, provide clear direction, and hold team members accountable.
  • Deliver results : Set clear expectations, follow up consistently, and drive execution.
  • Develops Talent & Team : Consistently fosters a culture of growth by actively developing team members through collaboration, coaching, and empowerment. Encourages continuous learning and creates opportunities for others to succeed.
  • Display Leadership : Demonstrates strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively. Builds inclusive relationships that support a collaborative and respectful team environment.
  • Team Member Engagement :

  • Teach, coach, & lead : Support team development through training, feedback, and on-the-job coaching. Ensuring learning takes place in the flow of work.
  • Drive values-based culture : Promote strategic thinking, ethical decision-making, and inclusion.
  • Create a safe and collaborative environment : Foster open communication and team trust.
  • Recognize and retain top talent : Celebrate achievements and focus on career growth.
  • Guarantee service excellence : Ensure daily execution of GOLD Member Standards are met and are consistently reinforcing key service behaviors : Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club.
  • Monitor engagement levels : Observe Member engagement and department execution to ensure premium shopping experience.
  • Resolve concerns : Support team in resolving Member issues and delivering satisfaction.
  • Consistently Run Great Clubs with Great Standards :

  • Maintain Club Standards : Consistently Delivering GOLD Standards in your club.
  • Raising The Bar : Ensuring club is at plan or better for all Bottom Quartile core KPIs relevant to role.
  • Achieve Financial Performance :

  • Cost Discipline : Meet or Exceed Labor and Supply Plans for your club.
  • Drive Performance and Profitability : Using reporting to identify trends and areas of opportunity.
  • Understanding The Business : Acquire a deep knowledge of key metrics and reporting for total club and department performance.
  • Major Tasks, Responsibilities, and Key Accountabilities :

  • Lead all Frontline, Membership Services Desk, Membership Sales Ambassador and functions : Focus on membership performance, frontline service, Voice of the Member (VOM), and club promotions to drive a positive member experience and business results.
  • Develop and manage high-performing teams : Lead recruiting, training, and performance management for FELs, Cashiers and Membership Sales Ambassadors. Provide regular coaching, feedback, motivation, and discipline as needed to ensure team engagement and accountability.
  • Ensure proper staffing and processes : Ensure the right people and operational processes are consistently in place to support excellent member service and execution.
  • Maintain strong knowledge of policies and procedures : Maintain clear understanding and consistent application of club policies and procedures across Member Services and Frontline teams.
  • Execute corporate programs to standard : Implement company initiatives across areas of responsibility according to plan and performance expectations.
  • Drive policy and procedural compliance : Enforce operational standards to maintain integrity and control within Member Services and Frontline environments.
  • Leverage reporting tools to drive performance and development : Utilize company systems and reporting platforms to assess team performance, identify strengths and opportunities, prioritize development actions, and collaborate with the Assistant Club Manager of Member Experience to optimize results and elevate the member experience.
  • Communicate effectively across teams : Serve as a communication bridge, ensuring clarity on membership, frontline initiatives, and club happenings across team members, leadership, and support teams.
  • Drive membership growth and retention : Execute acquisition, retention, loyalty, and member experience initiatives to achieve Membership Fee Income goals and other membership KPIs.
  • Meet or exceed productivity expectations : Ensure productivity standards are met on the Frontline through effective scheduling, task execution, and adherence to process.
  • Ensure service excellence : Monitor team performance and member interactions to uphold a positive and consistent service experience.
  • Oversee Front Door recovery and follow-up : Ensure weekly entry of Front Door recoveries from frontline team and lead retraining or corrective action as needed to support compliance and service standards.
  • Comply with club standards : Maintain full adherence to all club policies, procedures, and operational expectations.
  • Perform other duties as needed : Support other departments at the discretion of Club Leadership.
  • Maintain regular, predictable, full attendance : Demonstrate consistent presence to support operations, leadership coverage, and team engagement.
  • Qualifications :

  • Demonstrates leadership capabilities, including supervising cross-functional teams, training team members, and driving and communicating results
  • 2 years customer service or sales experience preferred.
  • Basic computer knowledge (MS Word, MS Excel, Email) required.
  • High school diploma, college degree, and / or big box wholesale, retail, grocery and / or leadership experience is preferred.
  • Open shift availability required.
  • At least 18 years of age.
  • Must maintain all training and required certifications.
  • Job Conditions :

  • Frequent movement on hard surfaces and occasional bending, pulling, and reaching.
  • Regular lifting of up to 30 pounds; occasional heavier lifting with assistance.
  • Exposure to temperature extremes and loud noises within perishable areas.
  • Potential exposure to cleaning agents.
  • In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $20.00.

    serp_jobs.job_alerts.create_a_job

    Member Experience Member • Meridian, ID, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Revenue Cycle Manager

    Revenue Cycle Manager

    Valor HealthEmmett, ID, United States
    serp_jobs.job_card.full_time
    The Revenue Cycle Manager is responsible for developing, planning, organizing, and implementing strategies to optimize billing, collections, and reimbursement while ensuring compliance with all fed...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Electronic Warfare Specialist

    Electronic Warfare Specialist

    United States ArmyIdaho City, ID, United States
    serp_jobs.job_card.part_time +1
    Electromagnetic Spectrum Manager Job Overview : You will immerse yourself in the forefront of technology, becoming an expert in identifying and controlling all ranges of the electromagnetic spectrum...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Supervisor Inside Sales

    Supervisor Inside Sales

    United Site ServicesKuna, ID, US
    serp_jobs.job_card.full_time +1
    United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success.Our deep industry expe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Associate Team Leader (Emmett)

    Associate Team Leader (Emmett)

    H&R BlockEmmett, ID, US
    serp_jobs.job_card.full_time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Culinary Specialist

    Culinary Specialist

    US ArmyIdaho City, ID, United States
    serp_jobs.job_card.part_time +1
    Culinary Specialist Job Overview : We are in search of aspiring culinary enthusiasts eager to acquire the essential skills needed for success across various culinary domains.In this role, you will b...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Associate Team Leader

    Associate Team Leader

    H&R BlockEmmett, ID, United States
    serp_jobs.job_card.full_time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Guest Experience Manager

    Guest Experience Manager

    Elements MassageBoise, ID, US
    serp_jobs.job_card.full_time
    As the Guest Experience Manager, you will be a key player in driving membership sales and creating a welcoming, results-oriented environment across our two Elements Massage studios.You will be resp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Infusion Therapy Manager - RN

    Infusion Therapy Manager - RN

    Valor HealthEmmett, ID, United States
    serp_jobs.job_card.full_time
    Valor Health is committed to providing high-quality healthcare services.The position manages and organizes daily activities of the department, ensuring efficient patient care and operational effect...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Activities Supervisor (NE)

    Activities Supervisor (NE)

    Pinnacle Senior LivingNampa, ID, US
    serp_jobs.job_card.full_time
    Our senior living is currently seeking an Activities Supervisor to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families, and our comm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    BCBA - Telehealth

    BCBA - Telehealth

    Accel TherapiesMelba, ID, US
    serp_jobs.job_card.full_time
    Arial, sans-serif;"> Clinical Supervisor (...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Short Range Air Defense System Repairer

    Short Range Air Defense System Repairer

    United States ArmyIdaho City, Idaho, US
    serp_jobs.job_card.full_time
    As a Short Range Air Defense System Repairer, you'll be one of the most technically and tactically proficient Soldiers in the world. You'll supervise and perform maintenance and repair on the Army's...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bradley Crewmember

    Bradley Crewmember

    United States ArmyIdaho City, Idaho, US
    serp_jobs.job_card.full_time
    Combat Equipment Crewmember Now Hiring Full and Part Time Positions Join our team as a Combat Equipment crewmember, where you'll become an expert at operating and maintaining your assigned vehicle....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    M1 Armor Crewmember

    M1 Armor Crewmember

    United States ArmyIdaho City, Idaho, US
    serp_jobs.job_card.full_time
    Tank Operator Job Overview : Join our team as a Tank Operator, where you'll become an expert at operating and maintaining a M1 Abrams Tank. You will work as member of a collaborative unit to maneuver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Serve Your Community - Part Time Positions!

    Serve Your Community - Part Time Positions!

    United States ArmyIdaho City, ID, US
    serp_jobs.job_card.part_time +1
    Serve Your Community! Part Time Positions! Overview : Embark on a rewarding journey with the U.Army and make a difference in your community! As a valued member of our forces, you'll have the opportu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Culinary Specialist

    Culinary Specialist

    United States ArmyIdaho City, Idaho, US
    serp_jobs.job_card.part_time +1
    Culinary Specialist Job Overview : We are in search of aspiring culinary enthusiasts eager to acquire the essential skills needed for success across various culinary domains.In this role, you will b...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Member Experience Manager - CarmelNewCarmel

    Member Experience Manager - CarmelNewCarmel

    IndustriousMeridian, ID, US
    serp_jobs.job_card.full_time
    Member Experience Manager - Carmel.Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creatin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    School-Based BCBA - Up to 5K Sign on Bonus

    School-Based BCBA - Up to 5K Sign on Bonus

    Accel TherapiesMelba, ID, US
    serp_jobs.job_card.full_time
    Arial, sans-serif;"> Clinical Supervisor (...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Restaurant Team Member

    Restaurant Team Member

    Cafe RioKuna, ID, US
    serp_jobs.job_card.full_time +1
    Stop in for an in-person interview from 2-4 : 30PM daily! Ask.Cafe Rio is looking to hire energetic Team.Members to join our #caferiofamily. We have various level positions available : line cook, prep ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30