Supervisor, Scheduling & Registration - Cardio Clinic - Full-Time (1.0 FTE / Days)

Patient Service Coordinator

Work Shift : Day

Scheduled Weekly Hours : 40

Summary :

This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient check in, registration, and scheduling as well as perform tasks and support functions for the team. In addition, will be a resource to the Patient Service Coordinators and Scheduling Coordinators and will work to ensure a team environment and patient centered care.

Job Description : Job Duties :

• Places, receives and handles telephone communications with patients and their staff courteously, accurately and timely.
• Coordinates scheduling patients.
• Handles various duties such as mailings, data entry, preparing data for information / procedural packets.
• Organizes and prioritizes daily work effectively.
• Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary.
• Promotes a positive and professional image, collaborates with health team including physicians, nurses, and discharge patients.
• Greets patients and visitors. Obtains insurance cards, drivers licenses, and signatures for office records that support the patient encounter.
• Coordinates scheduling patients for cardiovascular care and services at the Plumb Heart Center and outreach clinic locations.
• Transcribes orders for cardiovascular testing from outside referring providers.
• Resolves scheduling conflicts as identified.
• Demonstrates an advanced understanding of the different insurance carriers (including Title 19, Medicare, and VA) and their eligibility requirements.
• Serves as a resource to the Scheduling Coordinator team for the routine billing questions as they arise and forwards more complex questions to the Mercy billing office as appropriate.
• Handles routine billing questions as they arise and forwards more complex questions to the Mercy billing office as appropriate.
• Receives and directs visitors within the Plumb Heart Center as indicated.
• Navigates the electronic medical record efficiently, locates documentation as necessary, files medical reports and miscellaneous correspondence.
• Promotes a positive and professional image, collaborates with healthcare team members and all stakeholders.
• Schedules, cancels, reschedules, and confirms patient office visits in an accurate manner and according to office scheduling procedures.
• Responds to medical record request in a timely manner.
• Function as a resource to patients, visitors, and team members for the use of EMR integrated software platforms that promote and support the care and service of patients at the Plumb Heart Center.
• Documents telephone encounters in the electronic medical record to communicate information to physicians and staff.
• Maintains providers and diagnostic schedules utilizing scheduling software.
• Schedules all Plumb Heart Center scheduling requests including follow-ups, infusions, scans, labs and / or imaging.
• Coordinates patient appointments with all internal and external orders.
• Provide patient education as needed for scheduled tests and procedures, inclusive of dietary restrictions.
• Completes all Cardiology Front Desk / Scheduling staff messages sent to the Front Desk / Scheduling pool.
• Runs scheduling recall reports, sends communication to patient and schedules recalls accordingly.
• Runs and validates month end reporting numbers.
• Coordinates operational responsibilities and vacation coverage for the Plumb Heart Center Scheduling Coordinators.
• Reviews, approves, edits team members daily clockings for accuracy.
• Assists Operations Manager with team performance evaluations and timecard approval.
• Assists Operations Manager with the interviewing, hiring, and orientation of new team members.
• Sends via fax or email, all necessary documentation to other providers or clinics.
• Updates patient insurance information, and completes patients estimates as needed.
• Cross covers front office and phone scheduling positions as deemed necessary.
• Implements changes and assists with revisions to patient scheduling and requests.
• Reviews and updates providers and diagnostic testing schedules daily.
• Responds to real / potential problems based on urgency related to provider / testing schedules.
• Refers conflicts and procedural questions to the Manager, Clinic Operations.
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities :

Professional Experience :

Education :

Licensure, Certification, Registration :

Pay Rate Type : Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years. Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.