Specialty Associate - Southland S / C

Specialty Associate

As a Specialty Associate you will contribute to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goals.

Primary Responsibilities :

Customer Service & Sales - Greets and assists customers in finding products and delivers exceptional customer service. Inform customers of key product attributes and care / protection plans to generate interest and suggests additional products to customers. Meets or exceeds sales goals and productivity standards. Partners with team members and actively listens to all customer issues. Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to support the companys credit application process.

General Operations - Participates in inventory process and all merchandise transfers, return to vendor / warehouse, defective merchandise. Maintains sales floor recovery process to ensure a clean and organized store environment. Completes pricing and signing processes in specialty businesses.

Performance Standards - Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) the companys iCAP program, products and service sales, customer service, profit, productivity and attendance.

Core Competencies & Accomplishments :

To achieve success at JCPenney, a Specialty Associate will possess the following :

• Results : Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
• Ownership : Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
• Intensity : Proactively find ways to improve the customer experience; show the confidence and courage to do whats right; take action with energy and urgency

If eligible, we offer a competitive benefits package including medical / dental / vision, term life insurance, paid vacation / holidays

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Companys product assortment meets customers everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

Pay Range USD $12.50 / Hr -USD $15.63 / Hr.