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Travel Coordinator

Travel Coordinator

SafeRide HealthSan Antonio, TX, US
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Travel Coordinator

SafeRide Health is seeking a detail-oriented, customer-focused Travel Coordinator to join our Travel Operations team. In this role, you will manage end-to-end travel logistics for members traveling for medical care, ensuring a smooth, supportive, and dignified experience. You'll be the primary point of contact for members, health plans, and vendorsbalancing accuracy, efficiency, and empathy in every interaction.

Key Responsibilities

  • Coordinate medical travel
  • Authorization management
  • Member support
  • Vendor relations
  • Data & reporting
  • Productivity & quality
  • Flexibility

Required Qualifications

  • High school diploma or equivalent.
  • 1+ year experience in travel coordination or similar logistics-based role.
  • 1+ year experience in a high-volume inbound call center or customer service environment.
  • Strong data entry skills; ability to manage high call volume and multitask in a fast-paced setting.
  • Knowledge of cost tracking, budgeting, or service expense management.
  • Typing speed of at least 35 WPM.

    • Preferred Qualifications

  • Some college coursework or degree in hospitality, business, or related field.
  • Familiarity with Medicaid NEMT guidelines.
  • Bilingual (Spanish preferred).

    • Mindset and Values We're Looking For

  • Strong problem-solving and decision-making skills under pressure.
  • High emotional intelligence and empathy when supporting vulnerable populations.
  • Excellent communication (verbal and written) across phone, email, and documentation.
  • Ability to work independently and collaboratively with health plans, vendors, and internal teams.
  • Cultural competence and sensitivity in working with diverse populations.
  • Strong organizational skills with ability to meet deadlines consistently.

    • Benefits

  • Competitive salary, annual bonus opportunities, and equity options
  • Remote with flexible hours
  • Comprehensive medical, dental, and vision insurance
  • 401(k) with company match
  • Generous PTO, paid company holidays, and paid parental leave
  • Career growth and development opportunities in a mission-driven organization

    • SafeRide Summary

    SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to intelligently deliver cost-effective, on-demand transportation, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.

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    Travel Coordinator • San Antonio, TX, US