Real-Time Coordinator

A company is looking for a Healthcare - Real Time Coordinator.

Key Responsibilities

Manage real-time performance across Voice, Email, and Messaging / Chat channels

Monitor incoming volumes and arrange additional coverage as needed

Collaborate with management to analyze and improve support delivery

Required Qualifications

Work experience in an Analyst position

Previous experience using CX platforms (Zendesk preferred)

Basic level of Google Sheets / Microsoft Excel skills

Amazing work ethic and ability to multitask

Connection to core values such as humility and ownership