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Incident Technicain

Incident Technicain

ManTechChantilly, VA, US
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MANTECH seeks a motivated, career-oriented, and customer-focused Incident Technician to join our team in Chantilly, VA. In this front-line role, you will troubleshoot and resolve a wide range of IT issues while delivering exceptional support to end users. Join a collaborative environment that values teamwork, learning, and career development.

Responsibilities include, but are not limited to :

  • You will follow ITIL processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs.
  • Analyze, troubleshoot, and implement fixes for hardware, software, network, and application issues—including remote desktop triage and system repair using remote tools.
  • Respond to and resolve technical issues related to Windows Active Directory, Microsoft Office, business applications, browsers, networking, and telecommunications systems.
  • Answer end-user inquiries regarding system procedures, application usage, system status, and downtime procedures; escalate complex issues when necessary.
  • Travel locally between customer buildings and support temporary assignments as needed.
  • Participate in team shift coverage between 6 : 00 AM and 6 : 00 PM; core work schedule is Monday through Friday, 9 : 00 AM to 6 : 30 PM.

Minimum Qualifications :

  • High School diploma and 8+ years of relevant experience, OR Associate's degree and 6+ years, OR Bachelor's degree and 4+ years.
  • At least 4 years of experience providing technical support in a help desk, service desk, or incident management capacity.
  • CUSTOMER-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification.
  • Demonstrated ability to troubleshoot and resolve technical issues involving computer hardware, software, networks, and telecommunications systems.
  • Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
  • Familiarity with Windows Active Directory, basic networking (TCP / IP), and standard IT support tools.

    • Preferred Qualifications :

  • Excellent communication, problem-solving, and customer service skills in a fast-paced, team-oriented environment.
  • Experience using remote desktop support tools and enterprise ticketing systems (e.g., ServiceNow, Remedy, Jira Service Management).
  • Strong adaptability and ability to quickly learn new skills and technologies.
  • High attention to detail and effective organizational skills.

    • Clearance Requirements :

  • Must have an active TS / SCI clearance with Polygraph.

    • Physical Requirements :

  • Must be able to remain in a stationary position at least 50% of the time.
  • Must be able to operate computers, phones, and other standard office equipment for extended periods.
  • Must be able to move between office buildings, including navigating under desks, raised floors, and confined server spaces.
  • Must be able to lift and move IT or AV equipment weighing 50+ pounds, with use of carts or team lifts as required.
  • Must be able to ascend and descend ladders (10+ feet) while routing cables or adjusting equipment.
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    Incident • Chantilly, VA, US

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