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Call Center Technical Support Representative

Call Center Technical Support Representative

MCIAddison, TX, US
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Overview

Call Center Technical Support Representative – Dallas, TX. Full-Time & Part-Time opportunities with MCI, a leading Business Process Outsourcing (BPO) company.

Are you tech-savvy and enjoy helping others? Join our team as a Technical Support Representative and assist customers with troubleshooting and resolving technical issues.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

  • Provide first-level technical support via phone, chat, or email.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions.
  • Document all technical issues and resolutions in the system.
  • Escalate unresolved issues to higher-level support teams.
  • Stay updated on product knowledge and technical procedures.
  • Maintain high customer satisfaction through effective communication.

Qualifications

  • Must be 18 years or older.
  • High school diploma or GED required.
  • Fluent in English and Spanish.
  • Basic understanding of computer systems and troubleshooting.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service abilities.
  • Previous tech support or IT helpdesk experience is a plus.

    • Location & Employment Type

  • Locations : Dallas, TX; Addison, TX (example roles)
  • Employment type : Full-time and part-time options

    • Benefits & Compensation

  • Competitive compensation; starting pay varies by experience and role.
  • Paid Time Off (PTO) and paid holidays.
  • Incentives & Rewards program with cash bonuses and prizes.
  • Comprehensive health benefits for full-time employees; medical plans available for others per location.
  • Retirement savings, disability, life, and supplemental insurance options where available.
  • Career growth opportunities and paid training.
  • Casual dress code and a supportive, team-oriented work environment.

    • Work Environment & Compliance

    This job operates in a professional office environment and involves sedentary work with computer and telephone headset use. Occasional movement within the office may be required. Reasonable accommodations are available in compliance with ADA policies. All employment is subject to background checks, drug screening (where allowed by law).

    Company Information

    MCI provides business process outsourcing, staff augmentation, contact center services, IT services, and related solutions to diverse client partners. MCI is committed to diversity, inclusion, and equal opportunity in employment. MCI may revise this job description at any time; it is not a contract for employment.

    EEO statement : MCI does not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, or sexual orientation, and complies with applicable laws. Reasonable accommodations are available for qualified applicants with disabilities.

    Seniority level

  • Entry level

    • Job function

  • Information Technology

    • Industries

  • Outsourcing and Offshoring Consulting

    • Referrals increase your chances of interviewing at MCI. Sign in to set job alerts for "Technical Support Representative" roles.

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