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Keyholder

Keyholder

Emerging Blue JobsBoston, MA, US
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Job Description

Job Description

Full-Time Keyholder

You’re the upbeat, approachable member of the team who loves creating memorable experiences for others. With an eye for detail and a passion for design and style, you thrive in a dynamic retail environment and take pride in achieving results. You’re dependable, resourceful, and willing to do whatever it takes to make things happen—from innovative local marketing efforts to delivering exceptional in-store and online service.

You know that success comes from teamwork, and you’re dedicated to being part of a supportive, high-performing crew.

What You’ll Do

  • Drive sales through an omni-channel approach—engaging customers on the sales floor, via text and email outreach, and through creative community marketing.
  • Take ownership of opening and closing responsibilities, ensuring the store runs smoothly and delivers a consistent guest experience.
  • Foster a best-in-class customer experience that increases conversion and retention, while meeting or exceeding sales goals.
  • Maintain visual merchandising standards that reflect the quality and aesthetic of the brand.
  • Gather and organize valuable customer feedback related to product, design, and service.
  • Provide personalized, concierge-level service for top-tier clients.
  • Proactively identify challenges, troubleshoot issues, and deliver results with creativity and professionalism.

Who You Are

  • A motivated self-starter with a positive, can-do attitude.
  • Open to feedback and driven by a people-first approach.
  • Articulate, enthusiastic, and detail-oriented.
  • An excellent communicator—both written and verbal—with a warm, engaging tone.
  • Creative, solutions-focused, and calm under pressure.
  • Highly adaptable in a fast-paced, ever-evolving retail environment.
  • A skilled multitasker who knows how to prioritize and stay organized.
  • Resourceful and proactive in finding information and solving problems independently.
  • Proficient with Google Workspace and Microsoft Office.
  • Flexible with scheduling—available to work weekends and holidays.
  • Physically able to lift up to 50 lbs, stand for extended periods, and safely use a ladder.

    • What You’ll Need

  • 2+ years of experience in customer service or retail sales.
  • At least 6 months of experience using customer service software such as Zendesk.
  • Experience working with apparel, lifestyle, or direct-to-consumer retail brands.
  • A proven self-starter with strong follow-through.
  • Passionate about culture, fashion, and design trends.
  • Competitive base compensation, plus employee product discounts.

    • Compensation : $25-$28 / hour

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    Keyholder • Boston, MA, US

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