Associate System Administrator

Eagle Integrated Services is seeking an Associate System Administrator to add to our Information Technology Support Services team in support of the Federal Emergency Management Agency (FEMA) at the National Emergency Training Center (NETC) in Emmitsburg, Maryland.

Responsibilities Include :

• Assessment and solution of various ranges of systems support issues.
• Support of authorized software and hardware products.
• Skillfully guiding users through problem resolution.
• Install, upgrade, monitor, and maintain authorized computer equipment and related devices.
• Training users to utilize new computer hardware or software, including printing, installation, word processing, and email.
• Response to critical systems security events.
• Education of supported users to promote complete mitigation of systems vulnerabilities consistent with risk management framework objectives.
• Triage of inbound user work orders arriving through the user work-order portal within the SLA (Service Level Agreement) of the contracted services.
• Effective use of remote systems management tools.
• Installation of approved software within the authorized and supported user group.
• Software packages for deployment through "push" methodologies.
• Preparation and execution of delivering software updates, security updates, vendor patches (service packs, service releases), etc. to end user devices.
• User assistance in determining service requirements and developing appropriate technical specifications that are consistent with user needs.
• Provision of advice regarding available automation functions, integrating requirements with existing capabilities, communication requirements, control and administration of systems, types of information management systems, operating systems, equipment, and infrastructure compatibility.
• Recommendations on approved equipment and software.
• Configuration of end user and network devices to include computers, printers, laptops, scanners, PDAs, and other hardware associated with the authorized hardware list.
• Installation of new computers per the customers' Life Cycle Replacement Policy.
• All aspect of support for secure and non-secure video teleconference events.
• Provisioning and maintenance of on-premises VIOP phone systems.
• Light network connectivity and cabling.

Qualifications :

Eagle Integrated Services, LLC (EIS) offers a competitive benefits package to include : paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.

EIS is an Equal Opportunity Employer. Employment decisions are made without regard to any protected category. Hiring preference will be given to BBNC shareholders, their spouses and descendants and Alaska Natives in accordance with Public Law 93-638.

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