Manager, Billing

Manager, Billing Operations

As a Manager, Billing Operations, you will play a crucial role in overseeing and optimizing the billing processes within the organization. This position is responsible for managing a team of billing specialists and ensuring the accurate and timely generation of invoices, billing inquiries, and resolution of billing issues. The Manager, Billing Operations collaborates with cross-functional teams, such as finance, sales, and customer service, to streamline billing procedures, implement efficient systems, and maintain a high level of customer satisfaction. This role requires strong leadership, organizational skills, and a deep understanding of billing practices and financial operations. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.

In this role, you'll get to :

• Manage Billing Team to ensure contracts are setup and billed accurately and timely for multiple Orion products
• Oversee the end-to-end billing process, ensuring accuracy, timeliness, and compliance with Orion policies and regulations
• Develop and implement efficient billing procedures and workflows to optimize the billing cycle
• Monitor billing systems and technologies to identify areas for improvement and automation
• Ensure the accurate and timely generation of invoices for products or services rendered to clients or customers
• Coordinate with relevant departments to gather necessary data for invoicing, such as sales records, contracts, and pricing information
• Verify billing data to prevent errors and discrepancies before sending invoices to customers
• Address billing inquiries and concerns from clients or internal stakeholders promptly and professionally
• Investigate and resolve billing discrepancies or disputes, working closely with the finance and customer service teams
• Conduct periodic review of controls and setup processes
• Generate regular reports on billing performance, including metrics like billing accuracy, timeliness, and collections
• Analyze billing data to identify trends, potential issues, and opportunities for process improvement
• Ensure compliance with relevant industry regulations, accounting standards, and billing best practices
• Oversee the integration of billing systems with other internal tools and platforms
• Work closely with the customer service and sales teams to address customer billing inquiries and enhance the overall billing experience
• Identify opportunities to streamline billing processes for improved customer satisfaction
• Maintain workflows to manage various agreement types and setup requirements
• Manage month-end and quarter-end processes for billing system
• Manage team members within the department including but not limited to hiring, training, and developing team members, delegating work assignments, writing and conducting performance appraisals, salary recommendations, coaching and counseling, and administering corrective actions
• Mentor team members through instruction, coaching, providing real-time on-the-job experiences, modeling effective practices, and advising on methods used
• Conduct one-on-one meetings with team members on a regular basis

We're looking for talent who :

Salary Range : $63,899.00 - $95,151.00

The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.

At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNAwe innovate always, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.