Branch Manager

Branch Manager

The main purpose of this job is to manage a team of personal bankers and to proactively develop customer relationships by listening to and understanding the customer (both internal and external), anticipating, and providing solutions to customer needs.

Essential Functions

• Responsible for all retail banking day to day activities at designated location or locations
• Manage a team of personal bankers to effectively deliver the GUEST model when interacting with customers
• Proactively develop customer relationships by listening to and understanding the customer (both internal and external), anticipating, and providing solutions to customer needs
• Establish procedures to monitor the results of delegations, assignments, or projects
• Adhere to established policy and procedure guidelines and ensures team adheres
• Remain current and ensure team remains current on product knowledge to assure that individual and branch sales goals are met
• Develop talent and retain team members through training, coaching and Align conversations
• Support and Promote team development via goal setting, communication, coaching, delegation, training etc.
• Utilize staff according to current staffing model
• Monitor sales efforts and results
• Observe and coach staff to improve overall customer management by providing timely feedback and guidance
• Build and maintain business by actively soliciting new business from prospective customers and work directly with current customers to sell / cross sell retail products
• Service customer needs, research problems and provide follow-up to customers / staff members
• Generate creative solutions to situations by trying different and novel ways to deal with organizational problems and opportunities
• Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects / issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
• Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
• Communicate decisions, priorities and relevant information to team members effectively
• Support budget management, planning and expenditure
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

Education & Experience

For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.

Level of role is determined by knowledge, experience, skills, abilities, and education

A reasonable estimate of the current base salary range is $65,000 to $96,000. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.

The candidate selected for this position may be eligible for the following employment benefits : employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.