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Yankee Candle - Retail 2nd Assistant Manager - Grand Rapids, MI

Yankee Candle - Retail 2nd Assistant Manager - Grand Rapids, MI

Newell BrandsGrand Rapids, MI, US
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Yankee Candle Retail 2nd Assistant Manager - Grand Rapids, MI

Support the Store Manager in executing the following roles and responsibilities to deliver an exceptional employee and guest experience and drive profitable top-line sales growth.

Responsibilities :

  • Assist in building a high-performing team that represents our Newell Brand Values : Passion for Winning, Integrity, Leadership, Ownership, and Teamwork.
  • Contribute to effective onboarding and ongoing development of team members.
  • Recognize and address positive and negative HR-related situations through performance management.
  • Assist to motivate, inspire, and retain top talent.
  • Provide coaching and foster a positive work environment.

Guest Experience :

  • Contribute to creating a store environment focused on delivering an exceptional guest experience, driving sales results, and maintaining a safe, inviting shopping and working experience.
  • Deliver an emotionally engaging guest experience by understanding guest needs, through product knowledge, and making emotional connections.
  • Maximize sales potential by implementing company selling strategies, coaching to selling behaviors, and maximizing the Guest Sales Leader role.
  • Drive guest loyalty through the Rewards Loyalty program, Key Performance Indicators (KPIs), Best Guest communication, and Grass Roots Marketing.
  • Build lasting customer relationships to enhance loyalty.
  • Maintain store appearance by implementing company visual standards through flawless execution of plan-o-grams, effective planning, visual maintenance, signage, and store cleanliness.

    • Operational Experience :

  • Assist in analyzing the business, creating clear action plans that ensure effective execution of all operational activities.
  • Assist in identifying root causes and help create effective action plans that drive results.
  • Ensure clear, effective team communication that creates understanding and alignment.
  • Support inventory management activities and control expenses.
  • Incorporate safety and loss prevention measures into daily activities and follow company policies and Code of Ethics.
  • Consistently achieve or exceed all Key Performance Indicator (KPI) goals through strategic planning, effective execution, and continuous performance improvement.

    • Qualifications :

  • High School completion or equivalent GED.
  • Proven experience in a retail management role (2 years preferred).
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in retail software and Microsoft Office.
  • Strong analytical skills.
  • Solution-oriented.
  • Must be able to work in a fragrance-filled environment.
  • Ability to work flexible hours, including weekends and holidays.
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    Retail Assistant Manager • Grand Rapids, MI, US

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