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California Licensed Customer Support Rep
VirtualVocationsGrand Rapids, Michigan, United Statesjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Support Representative, Level 1.
Key Responsibilities
Manage and prioritize a high volume of customer support tickets via phone and chat, ensuring timely resolution of software-related issues
Serve as the first point of escalation for customer service representatives, providing guidance and handling complex cases
Proactively identify and report technical issues, maintaining thorough records of customer interactions and solutions
Required Qualifications
Up to 2 years of experience in a similar role or high volume contact center environment
Solid understanding of cloud-based technologies and systems
Ability to troubleshoot moderately complex problems and document inconsistencies in application behavior
Demonstrated initiative and eagerness to learn in a fast-paced environment
Good understanding of trades industries is highly desirable
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Customer Support Rep • Grand Rapids, Michigan, United States
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