Food and Beverage Supervisor

Job Description

Job Description

Description

The Karol Hotel is a boutique hotel located in the Feather Sound area of Clearwater, FL, convenient to the beaches, St Pete, and Tampa. The Karol features 123 rooms and suites, and features Katch Restaurant and Vantage Rooftop Bar, along with ballrooms and conference rooms to host events. The Karol Hotel is part of Marriott’s Tribute Portfolio.

The Food and Beverage Supervisor at The Karol Hotel assists in leading staff members and providing excellent service to guests across all food and beverage outlets. This position reports to the Food and Beverage Manager.

Essential Functions

• Responsible for sales and profit in their area
• Responsible for daily function of the restaurant operation to include the bars.
• Ensure that scheduled functions are complete and are set up accurately
• Assist in maintaining a motivated, interactive positive team
• Assist with training staff
• Maintain professionalism with team members, managers and guests.
• Open and close shift in accordance with the managers checklist
• Greet guests, initiate conversations with guests and solicit feedback from guests.
• Handle daily scheduling of team members and make adjustments when necessary
• Implement proper tools for running shifts : e.g. Schedules, floor plans, reservations, etc.
• Solve team member issues such as call outs or any other daily issue that should arise with team members
• Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
• Stay on the floor the entire meal period
• Monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels.
• Ensure daily side work has been completed prior to staff leaving
• Ensure team is in proper uniform / approved attire
• Attempt to limit problems and liability related to customers' drinking by following TIPS practices
• Ensure team members are aware of all applicable laws regarding alcoholic beverages
• Monitor and maintain tables
• Rotate stations fairly
• Demonstrate positive communication with team
• Maintain fair and consistent coaching and counseling
• Attend meetings as necessary
• Communicate and maintain positive inter-departmental relations
• Check identification of customers in order to verify age requirements for purchase of alcohol
• Communicate with managers and next shift any issues
• Work closely with banquet and catering sales events

Hotel Performance

Qualification Standards

Education & Experience

Physical Demands

Mental Demands