Knit & Sew Program Manager

Knit & Sew Program Manager

The Knit & Sew Program Manager is responsible for overseeing and managing strategic customer-facing projects and initiatives within stores that impact Michaels product and service offerings, with a focus on textile businesses, including fabric, sewing, yarn, ribbon, machines, etc. This includes managing store service strategies, ensuring exceptional customer service, assisting with developing standards, processes, procedures and assisting with developing change management strategies and training for front-line and leadership team members. This role is heavily involved in coordinating cross-functional teams, ensuring projects and timelines align with the company's goals, and driving innovation to enhance store operations and customer experience to hit targeted sales and profit objectives.

Major Activities

Store Service Initiatives :

• Lead design and execution of key store service initiatives (new and existing) to ensure end products align to company goals and expectations. Inclusive of fabric cutting procedures, best practices, standard operating procedures, etc.
• Plan, execute, and deliver special projects, ensuring they meet strategic objectives and completed on time and within budget.
• Ensure store services are executed in-store aligned to company policies, industry standards and federal / state regulations.
• Visit stores frequently to review execution and gather feedback to improve.

Customer Service and Execution :

Innovation and Process Improvement :

Communication / Cross-Functional Partnerships :

Other

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time team members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all team members and all customers to create, innovate and be better together.