Technical Training Lead Analyst, Care Solutions - Evernorth - Remote

Overview

Technical Training Lead Analyst, Care Solutions - Evernorth - Remote (Finance)

The Technical Training Lead Analyst supports the development and maintenance of learning material and communication initiatives within Care Solutions Readiness and Sustainment (R / S). This role blends technical expertise, project leadership, and communication skills to manage curriculum resources, develop web content, and support instructional design efforts. The ideal candidate is highly organized, adaptable to change, and comfortable working independently while engaging with stakeholders at all levels. A willingness to be flexible and cross-train within established team roles is essential for success in this collaborative environment.

Responsibilities

• Lead the maintenance and updates of the Curriculum Library inclusive of reporting.
• Support Instructional Design partners in curriculum development and updates.
• Develop and manage internal web pages and intake processes.
• Partner with the Communications Lead to support blog messaging via the intranet.
• Maintain a communications calendar ensuring consistent branding and tone.
• Monitor engagement metrics and recommend improvements to communication strategies.
• Collaborate with Knowledge Management and Learning and Delivery teams to align learning and communication strategies.
• Lead small to mid-sized projects or components of larger initiatives to support aligned responsibilities for this role.
• Provide support for training campaigns, change management, and employee engagement initiatives.
• Lead Relias quarterly audits.
• Analyze data to identify trends and inform reporting strategies.
• Flexible support and cross-training within other team roles as needed.
• Own and maintain internal SharePoint sites as needed.
• Schedule, host, coordinate facilitation resources, and facilitate R / S Connections Corners (as needed) in collaboration with R / S partners and Care Solutions operations.

Skills & Attributes

Required Qualifications

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download / 5Mbps upload.

This position offers an annual salary of 69,500 - 115,900 USD / yearly, depending on experience and geographic location.

This role is anticipated to be eligible to participate in an annual bonus plan.

We offer a comprehensive benefits package focused on whole health, starting from day one. Benefits include medical, vision, dental, well-being and behavioral health programs, 401(k) with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays. For more details, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Equal Employment Opportunity

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email : SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco / nicotine users in states where that is legally permissible. Candidates in such states who use tobacco / nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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