netPolarity, Inc. (Saicon Consultants, Inc.) is hiring : Audio Visual Technician
MediabistroBoston, MA, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionProviding support to all customers within your coverage location(s) : who may be working on-site, at a client engagement or off-site Troubleshooting and Problem solving : PC, MAC, application, AV, and network connectivity issues , etc. ServiceNow ticket management; prioritizing tickets and awareness of SLAs Supporting Microsoft Windows and MAC operating systems Working knowledge of Microsoft applications : Outlook, Teams, OneDrive, Office365 Asset management : shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process Printer support (installation, configuration, relocation, and troubleshooting) Event and Meeting Support (may occur on-site or off-site) Occasional travel may be required to support other locations, client engagement sites, or off-site events Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices) VIP / White Glove support Occasional after-hour support may be required Great team mentality Self-motivated, organized, detail oriented, ability to multi-task Desire to learn and build a career as unique as you are 2+ years of on-site technical support experience, or degree in related discipline
Senior Recruiter @ netPolarity (A Saicon Consultants Inc. company) | Corporate Recruiting, Internal Recruitment
Duration : 10 months
Rate : $30-34 / Hour on W2
Job Description
As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.
Audio Visual Responsibilities of an On-Site Technician
- Microsoft Surface Hubs – Understand how to configure Surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
- Crestron – Diagnose and resolve network connectivity issues for Crestron devices , including wired and wireless connections.
- Ensure that all devices are properly connected to the network and can communicate with each other.
- Diagnose and fix audio issues , such as volume control , speaker output , and microphone functionality .
- Troubleshoot video issues , including display problems and resolution settings.
- Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network.
- Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
- Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors / kiosks)
Technical Responsibilities of an On-Site Technician
Interpersonal Skills
Experience Requirements
Seniority level : Associate
Employment type : Contract
Job function : Information Technology
Industries : IT System Training and Support
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Inc Is Consultant • Boston, MA, United States
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