House Manager - Evenings & Weekends

Job Description

Job Description

Description :

Position Title : House Manager – Evenings & Weekends

Location : Pablo Center at the Confluence

Department : Guest Services

Reports To : Front of House Manager / Director of Business Operations

Position Summary :

The House Manager is the primary front-of-house leader for all staff during evening and weekend performances at the Pablo Center. This position oversees and supervises the front-of-house team, including bartenders, valet, ushers, box office staff, and custodial personnel, ensuring exceptional guest service and smooth operations throughout each event. As the "Manager on Duty" during showtimes, the House Manager takes charge of the venue, resolves issues promptly, and steps in to assist any front-of-house positions as needed. The ideal candidate will be an excellent communicator, strong leader, and able to handle cash and online transactions securely.

Key Responsibilities :

• Leadership and Supervision :

Manage and lead all front-of-house staff during events, including bartenders, valet attendants, ushers, box office team members, and custodians.

Ensure that every patron has a positive, welcoming experience from arrival to departure.

Oversee the handling of cash, credit card, and online transactions at all front-of-house stations, ensuring that financial procedures are followed accurately and securely.

Ensure all front-of-house areas, including bars, lobby, seating areas, and restrooms, are fully prepared and functional prior to the start of each event.

Ensure all front-of-house operations comply with health, safety, and fire regulations.

Assist in scheduling front-of-house staff and ensuring adequate coverage for each event.

Address any operational or customer service issues that arise during the event, working to resolve them efficiently and effectively.

Compensation :

Requirements : Qualifications :

Working Conditions :