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IT Manager
VirtualVocationsSanta Ana, California, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for an IT Manager-I to oversee technical support and mentor team members.
Key Responsibilities
Handle frontline merchant support and serve as the escalation point for complex technical issues
Lead by example on ticket resolution and live interactions, ensuring quality and speed
Mentor support agents and contribute to the growth of training programs and performance standards
Required Qualifications
5+ years of experience in technical support, IT / networking, or related operations
2+ years of leadership or team management experience
Ability to thrive in fast-changing environments and build scalable systems
Proven track record of diagnosing and resolving complex issues in live environments
Experience with POS systems, networking, or distributed hardware is a plus
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It Manager • Santa Ana, California, United States
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