FirstService Residential is hiring : Senior Community Manager in Rancho Cucamonga

Description Senior Community Manager at FirstService Residential manages all aspects of community associations, advising the Board of Directors, homeowners, and vendors. Exercises independent judgment and discretion when guiding directors, instructing vendors, and verifying work completed. This position may supervise community management staff, including training oversight, retention, and performance management. Compensation : 77,000.00-84,000.00 / yr. FirstService Residential will compensate the successful candidate in accordance with the posted range. The base pay range is subject to change and may be modified in the future.

Your Responsibilities Financial

Responsible for association fiscal management including financial statement review and comprehension.

Develop and prepare appropriate annual draft budget for Board of Directors approval, implement and manage in accordance with the budget.

Manage association accounting needs including payment of invoices in accordance with Standards of Operations, audit, tax payments, budget, and delinquency monitoring.

Manage and submit charge-backs for assigned associations on a monthly basis in accordance with management contract.

Ensure timely deposit of all checks received on behalf of the Association.

Legal / Compliance

Ensure all civil code and legal document requirements are met, and the association remains in compliance.

Manage association insurance coverage and needs ensuring adequate and consistent coverage.

Serve as liaison to association counsel, and recommend when the client should contact counsel, or file a matter in small claims court. Attendance at small claims court and / or superior court may be required.

Educate board members on changes to legislation that impact their association.

Responsible for all aspects of the annual meeting / election process.

Track and ensure requirements are met for processing California Secretary of State filings.

Communication

Act as an interface between the Board of Directors and the community.

Coordinate, attend, and oversee all client and board meetings.

Create agendas, board packets, and other correspondence for board and committee meetings in accordance with state civil code.

Conduct and advise the HOA Board during board meetings in accordance with laws and regulations set forth by state law.

Responsible for all board meeting follow-up, minutes, and correspondence.

Receive and review client communication; manage deadlines and update in Connect Database.

Manage and oversee vendor relations and RFP processes, including creating comparison spreadsheets and making recommendations.

Provide content for community website and newsletter as directed by the Board.

Maintain association files per company policies or client retention policy.

Ensure the quality of work presented to the client, including work produced by other departments or staff.

Conduct all walkthroughs (landscape, violation, architectural review, turnover, work order verification) and perform appropriate follow-up.

Culture / Other

Retain assigned association clients and foster team collaboration across FirstService associates and departments.

Effectively use company tools and resources to accomplish daily tasks efficiently and respectfully.

Use industry expertise to advise the board for the betterment of the community; attend industry functions as a representative of the company.

Must have reliable transportation, a driver’s license, and be able to travel to association sites and meetings as necessary.

Adhere to and exemplify the company’s core values and Global Service Standards.

Other duties as assigned.

Skills & Qualifications Excellent customer service and relationship-building skills.

Effective communication skills (oral, written, listening) with ability to draft, coordinate, and present in board meetings and large audiences.

Collaborative decision-making and problem-solving abilities.

Ability to read and understand financial statements and budgets and explain them to a broader audience, especially the Board of Directors.

Ability to draft correspondence and reports and respond to inquiries independently.

Strong organizational and time-management skills in a fast-paced environment.

Ability to set and meet deadlines for clients including residents, committees, and boards.

Ability to work independently and in a team environment; able to attend night meetings as required; occasional weekend work may be required.

Intermediate knowledge of Microsoft Word, Outlook, and Excel.

Education & Experience Four-year college degree preferred, or comparable business experience.

CMCA preferred; will be required within two years of hire.

Physical Requirements and Working Environment Must be able to lift 25 lbs.

Must be able to sit for extended periods.

Finger dexterity for typing / keyboard use.

Talking and hearing in communication with guests, supervisors, vendors, and clients.

Valid California Driver’s License, state-mandated vehicle insurance, and registration.

Ability to walk extensive areas for maintenance review.

Ability to work late evenings for board meetings as required.

Supervisory Responsibility May directly supervise on-site staff, including full-time, part-time, and seasonal associates.

Tools & Equipment Used General office equipment

What We Offer Medical, dental, and vision plans (full-time and part-time 30+ hours)

Part-time 20+ hours qualify for dental and vision

401K match

Time off including vacation, sick, and company-paid holidays

Pet insurance available

Tuition reimbursement

Legal services

Free emotional wellbeing and daily life assistance support for all associates

Domestic partner coverage

Health savings account

Flexible spending account

About Us FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, please visit www.fsresidential.com / california

Disclaimer The above information in this description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Additionally, FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment are contingent upon a satisfactory background check.

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