Contact Center Lead

A company is looking for a Contact Center Lead to guide customer interactions and support team development.

Key Responsibilities

Provide guidance and support to a team of customer service representatives

Monitor team interactions for compliance with company policies and service quality standards

Handle escalated inbound member inquiries and maintain accurate trip data

Required Qualifications

High School Diploma required

Four (4) plus years of contact center or customer service experience

Exceptional customer service and interpersonal skills

Ability to accurately type at least 35 words per minute

Proficiency in customer service software and CRM platforms is a plus