Social Media Coordinator LOFT

About the role

The Social Media Coordinator plays an integral role in supporting the LOFT social media team in the day-to-day social media operations of the brand, including but not limited to scheduling, monitoring and reporting on all social posts across platforms, managing user-generated content, owning social community building, interaction and engagement on all social platforms as well as supporting influencer discovery. Role is highly cross-functional working with Marketing, Creative, Client Contact, PR and Ecommerce.

The impact you can have

Schedule LOFT posts and content across all social channels (including Facebook, Instagram, Pinterest, Twitter, TikTok and more as needed)

Partner with Social Media Manager to create monthly social briefs and editorial calendars

Liaising between the creative, editorial, merchandising, site, email, and marketing teams to achieve social media and brand goals

Coordinate and support roll out of social campaigns and sweepstakes.

Community Management : monitor all social channels for customer service complaints and questions, responding and / or escalating as appropriate, including during non-business hours (nights & weekends)

Manage user-generated content galleries

Contribute to creation of weekly, monthly and quarterly social media reports and campaign recaps

Project management for social media assets including brief creation

Work with PR to research potential influencer partnerships and gifting opportunities and prepare and send products to influencers as needed

Support the team by researching a variety of topics surrounding execution of upcoming campaigns, and compile reports on such topics

Contribute thoughtful and innovative ideas to team meetings and brainstorms for upcoming campaigns, strategies and events

As needed, support PR team with packing and sending product, and at LOFT events in a variety of capacities

Stay up to date on all platform innovations and new content types, providing insights and recommendations to the larger team

You'll bring to the role

1-2 years of experience in social media or digital marketing

Superior written and oral communication skills.

Must be detail oriented and deadline driven with strong organizational and time management skills

Genuine enjoyment of extensive social interactions / communities with love for customer care

Willing to be available to monitor and engage with customers on social during non-business hours (nights & weekends)

Knowledge of social media platforms

Love of clothes and fashion

Ability to thrive in a fast-paced ever changing corporate environment

Knowledge of how to translate a brands voice and message to social media

Highly enthusiastic and eager to learn and make a difference

Proficiency in MS Office (Word, Powerpoint and Excel)

Benefits

You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brands discount policies.

Support for your individual development plus opportunities for career mobility within our family of brands.

A culture of giving back local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.

Medical, dental, vision insurance & 401(K)

Employee Assistance Program (EAP)

Time off paid time off & holidays

Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

The target salary range for this role is : $25 / hr - $26.40 / hr