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Assistant Service Manager

Assistant Service Manager

AUTO SENSEMillersville, Maryland, United States
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Full job description :

We are adding talent to the already loaded team of Allstars! Auto Sense Auto Service Center seeks Bilingual (English / Spanish) Automotive Customer Service Representative.  As an essential member of our team, you will be responsible for handling incoming inquiries, making outbound calls, assisting with appointment management, administrative duties and customer service needs. Your goal will be to enhance customer satisfaction by ensuring consistent communication, follow-up, documentation and problem resolution.

Responsibilities :

  • Responding to customer inquiries via phone, email, and text.
  • Maintaining accurate customer records.
  • POS processing.
  • Schedule and confirm service appointments.
  • Accurately input, update, and track customer information in the CRM.
  • Ensure all customer interactions and follow-ups are logged and well-documented.
  • Ordering & returning parts.
  • Assisting service advisors with phone calls and relaying communications between technician, client and service advisor.

Requirements :

  • Excellent communication skills.
  • Strong customer service orientation.
  • Ability to multitask and prioritize.
  • 1+ year of customer service, call center, or sales experience (automotive experience is a plus).
  • Familiarity with CRM systems and basic computer applications (e.g., Microsoft Office).
  • Tekmetric experience preferred.
  • Bilingual.
  • Luncheon meetings twice a month.

    • Scheduling :

  • This position is primarily between 9am-6pm with an hour lunch. Exception may apply.
  • Paid holiday for New Years, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.
  • Shop meetings during lunch twice a month but food is provided.

    • Benefits :

  • Paid vacations.
  • 401k.
  • Health insurance.
  • Fun quarterly team building exercises (fishing charters, sporting clays).
  • Holiday party with performance-based bonuses.
  • Monthly bonus structure based on team performance.

    • Contact : If interested in the position please send an email with resume to careers@kensautosense.com

    About AUTO SENSE :

    Auto Sense is a family owned and operated small business that specializes in being a dealership alternative to the automotive repair industry. Started in 1989 out of an Exxon gas station on the corner of Quarterfield and Old Stage rd. It didn't take long to out grow a two bay repair facility in 1999 was relocated to Millersville in the cloverleaf business park. We perform high quality repairs and exceptional service to our client for their automotive needs.

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    Assistant Service Manager • Millersville, Maryland, United States