Account Clerk I

Job Title

Bloodborne Pathogen Risk : Yes

Ensures smooth front-of-house operations by issuing licenses, maintaining records, monitoring the general health of animals in care, and by performing activities such as answering telephones, utilizing multiple computer systems, performing routine health tests, and lab procedures including the proper handling of lab specimens and animal restraint. The ability to interact and work well with a variety of people is essential, as is the ability to perform multiple tasks simultaneously all while providing excellent customer service.

Essential Duties and Responsibilities :

• Welcome and receives clients, assists client with completion of various forms and applications.
• Act as a receptionist in greeting and directing the public.
• Answer inquiries both in person and by telephone requiring knowledge of departmental, county and state rules and regulations regarding animal matters.
• Receive and record complaints.
• Assist in ordering and maintaining supplies; distribute as needed.
• Calculate monetary charges, make change, tabulate and balance funds.
• Check records and reports for accuracy and correct errors.
• Sort material for filing and maintain files in proper order.
• Maintain daily records of animal transactions.
• Maintain records of impoundments and dispositions of animals.
• Maintain relationship and correspond with potential adopters, animal rescue agencies, coordinate rescues, verify 501(c)(3) status.
• Participate in posting on department social media accounts (i.e Facebook, Instagram, PetFinder etc.) as needed during business hours.
• Create pamphlets, displays, posters, social media posts, etc. for the promotion of a department program or service.
• Distribute program material and promote program services in a public setting such as community events, health events, and other public locations.
• Assist in determining CARES program eligibility.
• Performs restraint for lab procedures which may include urinalysis, blood draws on dogs and cats, weight, and collection of fecal samples.
• Participate in team meetings and workshops to update knowledge and skills related to program requirements, and participate in Quality Assurance activities.
• Support other staff members as workloads, temporary absences and emergencies occur.
• Perform multi-tasking duties as needed for efficient information management and positive client service.
• Prepares professional correspondence according to division format.
• Collects payment and data enters payment to the appropriate account, balances cash reports, prepares deposit summaries and makes deposit to finance office.
• Utilizes multiple computer systems for appointment scheduling, program data entry, record maintenance, etc., including Shelter Pro.
• Maintain program policy and procedure manual, create and maintain program forms, compute charges and generate receipts.
• In conjunction with other professional team members schedules client appointments for adoptions, foster re-checks, Owner Requested Euthanasias, and Owner Surrender of animals.
• Make appointments, appointment reminders and follow-up of appointment cancellations.
• Understands the importance of client confidentiality and follows agency policies relating to confidentiality.
• Mandatory participation in orientation and training for basic emergency preparedness and response concepts.
• Other duties as assigned.

Supervision Received : Work is performed under the direction of the applicable division head with direct supervision of the Director. Supervisory Responsibilities : N / A

Experience, Skills, Education :

Essential Abilities for All St. Clair County Job Classifications :

Conditions of Employment :

Physical Requirements and Working Conditions :

Disclaimer : The statements contained in this job description are intended to describe the general nature and level of work being performed by individuals