The Community Manager is fully accountable for all community operations including marketing, leasing, accounts receivables (delinquency & collections), accounts payables, resident retention, resident relations, physical asset maintenance, and contractor management.
Key Performance Indicators
A successful Community Manager will routinely achieve the following performance metrics :
- Economic Occupancy greater than 96%
- Delinquency less than 1% of Rental Income
- Maintenance expenses within the Community’s Maintenance Budget
- Work Order completion within 3 days of submission
- Make Ready completion within 5 days of move-out
Core Values
A Community Manager must embody the following unchanging values :
Integrity : Perfectly honest and dependable with high levels of work qualitySafety : Behavior-based leadership that reinforces stop work authority, PPE & SDS compliance, and workplace cleanlinessWork Ethic : Punctuality (attendance) and task-oriented, producing a high quantity of workTeamwork / Respectfulness : Assists in team responsibilities; receptive to feedback and mentorshipTechnical Responsibilities
Marketing : Market comparable analysis, traffic generation, social media influence, response effectiveness. Conducts monthly surveys (Comparable Property Questionnaire) and updates marketing plans. Produces steady and significant prospect volume (typically 15 prospects to 1 lease). Engages in professional social media interactions and monitors social media advertisements.Leasing : Ability to close, maintain closing ratios, ensure lease file completeness and accuracy, applicant screening quality. Enforces community qualifying criteria fairly and consistently for all applicants.#J-18808-Ljbffr