Customer Service

SUMMARY

Manufacturing & distribution in Chicago and operations in Nashville, is the world’s leading supplier of machine guarding and warehouse partitioning. In addition to Sweden and the US, we also have production in the UK, China, Italy, Poland AND boast sales operations in 48+ other countries. We engineer solutions for the automation and robotics, material handling / allied / warehouse, data center / colocation and property protection, security caging markets.

We are continuing to solidify our footprint here in the U.S. and are offering an exciting and rewarding career opportunity. We are looking for a customer service specialist to be a part of our growing business. We want to add to the team people who are passionate, experienced, disciplined, self-motivated and have the desire & ability assist with the company’s continued growth.

OVERVIEW

In the role of Customer Service you will be an integral part of our customer team, dedicated to providing exceptional service and support to our valued clients. You will be responsible for ensuring that customer inquiries, concerns, and orders are handled efficiently and professionally. Your role will play a crucial role in maintaining and enhancing the reputation of the Company as a reliable and customer-focused partner.

PRIMARY RESPONSIBILITIES

Interact with customers via phone, email, and other communication channels to address inquiries, orders, and concerns.

Provide accurate and timely responses to customer queries while maintaining a high level of professionalism and courtesy.

Process customer orders accurately in our internal systems.

Monitor and track order progress, providing updates to customers as necessary.

Investigate and resolve customer complaints or issues in a timely and effective manner.

Collaborate with other departments, including Sales, Purchasing, and external companies to ensure customer satisfaction.

Maintain accurate records of customer interactions, transactions, and communications in our CRM system.

Generate reports and documentation as required for internal and external use.

KNOWLEDGE AND SKILL REQUIREMENTS

High school diploma or equivalent.

3 – 5 years customer service & data entry experience.

Proven experience in a customer service role.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Proficiency in MS Office Suite including excel and word.  Familiarity with CRM (super office) software.

Ability to multitask and prioritize in a fast-paced environment.