General Manager

Scope

The General Manager (GM) for the Commercial Division will lead associates, processes, and policies of the Division in a manner of excellence, in order to profitably grow market share, sustain customer loyalty, and provide for opportunities for corporate growth within a designated market area. The GM will provide opportunities for professional and financial growth to team members while overseeing the sales, operations, facilities, systems and processes within an assigned market area. This team member upholds the highest safety and professional standards in a manner consistent with both specific and overall corporate goals and objectives.

Responsibilities

• Maintain operational excellence through consistent knowledge and delegation of operational procedures
• Focus on overall continued improvement, efficiency and productivity in processes and procedures, maintaining integrity in purchasing, delivering, warehousing, sales flow, invoicing, accounts receivable, and accounts payable.
• Ensure effective management of asset utilization and asset return
• Maintain all facilities (building, land, equipment) for a professional appearance
• Allow for proper maintenance that will ensure maximum use of all physical property
• Direct short-term and long-range planning and budget development in alignment with corporate strategy and goals
• Establish short, medium, and long-term objectives
• Develop and implement management reporting with key performance indicators that directly tie to key value drivers within the business and that align with corporate objectives
• Maintain business unit scorecard and regularly update team member and corporate leadership on unit performance
• Develop and execute business plans to achieve stated objectives
• Translate business unit plans into team and team member initiatives
• Support our vendor partners and key strategic lines
• Close tracking and management of key commodities
• Inventory levels that support sales and growth objectives as well as achieve corporate guidelines for day end inventory and working capital
• Support of key strategic product usage and throughput plans
• Take full advantage of vendor discounts, volume programs, and other incentives
• Establish profitable strategies that maximize labor, equipment, materials, floor space and distribution logistics
• Require team members follow proper safety regulations and wear necessary safety gear
• Manage inventory control and integrity
• Comply with all Department of Transportation (DOT) and Occupational Safety and Health Administration (OSHA) regulations
• Maintain warehouse equipment and delivery vehicles to provide efficient operations and safe environment
• Develop and analyze market information and trends in the local market
• Develop a high performing sales team to drive excellence in sales processes and customer loyalty
• Develop market sales plans and corporate sales support requirements which incorporate market positioning, competitive and customer segmentation analysis, marketing communications, and advertising plans
• Identify new product and business opportunities based on customer needs
• Achieve financial objectives and maintain desired earnings
• Be the premier customer service provider of value-added services by maintaining a high standard of excellence
• Improve company standing through expansion and penetration of market
• Communicate expectations of post-sales service to account managers to maximize customer relationships while maintaining the company’s financial integrity
• Participate in acquisition and growth activities to support overall business objectives and plans.
• Participate in market development, including participation in industry shows, supplier conferences, analyst meetings, and other designated meetings.
• Merger & Acquisition support to include due diligence analysis, integration planning and execution
• Build a leadership team that supports excellence
• Build a sales team that can win market share and help achieve sales expectations of growth, profitability and integrity
• Communicate progress, goals, company direction, expectations and other information on a regular basis to all team members
• Develop a productive sales and operation team by hiring, training, and providing professional development
• Conduct regular 1 : 1’s and semiannual performance evaluations
• Develop and maintain an Outlier Plan tracking high potential team member progress and opportunities for promotion
• Support goals set by regional and corporate management
• Maintain guidelines that support local, state, and federal laws including labor, safety, drug & alcohol and other OSHA policies

Qualifications

Seniority level

Employment type

Job function

Industries

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