Financial Center Supervisor

Financial Center Supervisor

This is a full-time career opportunity (approximately 40 hours per week) based out of our Progress Avenue financial center in Harrisburg, PA, Dauphin County. Must be available to be scheduled around branch operation hours (no Sundays). The Financial Center Supervisor is responsible for providing an exceptional financial center customer experience by handling every customer need from service to sales with passion and enthusiasm. Focus on customer-centric conversations to deepen relationships and be a trusted advisor. Be a role model and leader in the center. Oversee financial center operations while adhering to all compliance and risk policies and procedures. Coach and mentor team members to ensure team and individual goals are achieved.

Responsibilities include driving proactive sales conversations by engaging in outbound calls, handling inbound contact center inquiries, scheduling appointments, and actively engaging customers in the lobby with a goal of identifying sales opportunities and converting them into tangible outcomes. Maintaining sound risk and compliance practices by ensuring the financial center operates within the parameters of applicable regulations and company policies. Play a key role in managing risk by ensuring the team's adherence to regulatory standards while exercising sound judgment within established parameters. Utilize the CRM (Customer Relationship Management) system and other resources to foster relationship-building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships. Advance personal knowledge of sales techniques while developing team members to have the same CRM knowledge, usage, and adoption. Contribute to teambuilding and performance excellence in the financial center by collaborating closely with the Financial Center Manager, to assist in building and nurturing a high-performing team. This includes participating in the selection of top talent, facilitating seamless onboarding, providing ongoing coaching, and managing performance to achieve optimal results. Actively participate in off-site networking events and community initiatives that will bolster our brand presence and strengthen ties within the local community, driving business growth opportunities. Additional responsibilities may include serving as a Notary Public for the financial center.

Qualifications include a high school diploma or equivalent. A bachelor degree or the equivalent experience in business or other applicable fields is preferred. Three or more years of related business or sales experience is required, with one or more years of supervisor or team leader experience preferred. Proactive and result-oriented, highly collaborative, and possessing excellent communication skills and the ability to have needs-based conversations are essential.

This role may perform other job duties as assigned by the manager. Each employee is accountable for reading, understanding, and acting on the contents of all Company-assigned and / or job-related compliance programs, regulations, and policies and procedures, as well as ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay transparency is provided with a base salary range of $24.13 - $40.24 per hour. Benefits include medical plans with prescription drug coverage; flexible spending account or health savings account; dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance; and a robust wellness program with financial incentives.

This position may require registration in the Nationwide Mortgage Licensing System and Registry. Fulton Bank is an equal opportunity employer committed to providing equal employment opportunity for all qualified persons without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.