Position Summary
Under the supervision of the Senior Development Associate and the guidance of the Associate Vice President (AVP) of Development, the Development Office Coordinator provides a broad range of administrative support for the AVP, the Development department, and the development officers; and serves as a member of the Development Office administrative support team to advance the goals and objectives of the department. The Development Office Coordinator is responsible for administrating highly sensitive and a wide variety of duties including but not limited to those associated with office, personnel, fiscal, and back-office fundraising support. The incumbent will also serve as the front office representative, providing professional and friendly customer service.
Position Information
Team-wide Work in Partnership with AVP
- Assist with pledge administration including reminders and write-offs in coordination with Development Directors and Advancement Services using the department’s Raiser’s Edge CRM where appropriate
- Partner with the AVP on Development-wide initiatives such as the scholarship centralization project and other such process-and-framework creating projects
- Coordinate with the AVP and others on any scholarship administration related matter that may need Development’s assistance
- Lead the onboarding process for all new hires for Development employees, including maintaining a comprehensive on-boarding deck, creating an onboarding and orientation schedule, obtaining building access and parking, facilitating telecommunications equipment acquisition, etc.
AVP Support
Manage the AVP’s Outlook calendarPartner with the AVP on matters related to personnel including coordinating with Human Resources (HR) on hiring, including posting ads for positions and position changes for the Development department; overseeing absence management and processes for the Development officeCollaborate with the AVP on team-wide meetingsAdministrative Support : Fundraising
Assist with donor correspondence mailings and fundraising appeals, as appropriateProvide development officers with logistical support for travel (travel arrangement, conference registration, maps, directions, parking permits, etc., using web-based travel and expense reporting tool, Concur)Assist with arranging facilities, food service, audio visual, and all other logistical tasks for meetings, programs and select events involving development officersFiscal Affairs
Keep abreast of and master policies and procedures, and then present and train Development staff on policies and procedures as appropriateManage invoices, payments and payment approval processes for Development department using travel tool, Concur, the University’s Common Financial System (CFS), etc. :Process travel, hospitality, and miscellaneous reimbursements for development officersReconcile procurement card for general and University partner vendorsCreate and submit online requisitionsOrder and maintain office supplies, furniture, equipment and stationeryAdministrative Support : Day-to-Day Operations
Answer phone and route calls as appropriateGreet and escort visitorsRoute internal and external mail / correspondenceOversee overall orderliness and cleanliness of officeOversee maintenance of equipment and suppliesOrder keys and assist with phone line and email set-up for Development staffSubmit service requests for moves, repairs, cleaning, etc.Serve as a backup to other administrative support staffManage conference room calendarsOther duties as assigned.
Minimum Qualifications
Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and / or administrative specialty to develop conclusions and make recommendations.Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and / or administrative specialty.Working knowledge of operational and fiscal analysis and techniques.Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved.Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to anticipate problems and address them proactively.Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form.Ability to train others on new skills and procedures and provide lead work direction.Preferred Qualifications
Experience in working in the fundraising area and / or with fundraisers.
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