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Clinic Supervisor

Clinic Supervisor

La ClinicaOakland, CA, US
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Clinic Supervisor

Major Areas Of Responsibility Include But Are Not Limited To :

Staff Supervision

  • Hires, trains and supervises receptionists, clinical assistants, referrals, and medical records clerks.
  • Reviews, evaluates and develops improvement plans for staff and initiate remedial instruction for staff observed to need retraining.
  • Participates in relevant meetings, trainings, and collaborative activities.

Operational Support

  • Ensures coverage of absences on a daily basis. Performs tasks in absence of key staff or as workload demands.
  • Facilitates smooth clinic flow and communications between all departments.
  • Ensures compliance with existing policies and procedures.
  • Ensures the maintenance of a safe and functional clinic environment, including facilities, equipment, custodial services and information technology.
  • Seeks to maximize third party revenues through appropriate provider scheduling.

    • Patient Experience

  • Advocates for patients by responding to complaints, supervising appointment tickler system, and providing patient letters.
  • Collaborates with Site Manager, Associate Medical Director to maintain high standards of care and customer service.
  • Other duties as assigned by supervisor.

    • Requirements

    Knowledge

  • Administration and Management : Knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership technique, and coordination of people and resources.
  • Language : Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Patient Service : Knowledge of principles and processes for providing patient services. This includes customer needs assessment, meeting quality standards for services, and evaluation of patient satisfaction.
  • Clerical : Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records
  • Personnel and Human Resources : Working Knowledge of principles and procedures for personnel recruitment, selection, onboarding, performance management and training.
  • Health Technology : Working knowledge and experience with NextGen, Practice Management System and Microsoft Office software

    • Abilities

  • Ability to deal courteously and effectively with stakeholders and maintain good working relationships with other staff
  • Ability to create a budget, documenting revenue and expenses preferred
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Ability to work across cultures and demonstrate support of diversity, equity and inclusion.
  • English / Spanish proficiency preferred but not required

    • Experience And Other Certifications

  • High School Diploma or equivalent.
  • Two years' progressively responsible work in an community health center, including direct services to low-income and immigrant patients
  • Bachelor's degree or medical / dental assistant certification preferred
  • Cultural competence working in diverse / low income communities
  • Supervision experience strongly preferred
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