Ecommerce Specialist

POSITION OVERVIEW

WSS Distribution Center is looking for an ECommerce Specialist. This important position performs a wide variety of distribution activities related to the operations in the E-Commerce area of the Distribution Center in El Monte. This will include all aspects of receiving, put away, picking, packing, shipping, and inventory controls in support of fulfilling customer orders. Must work toward delivering an exceptional e-commerce customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES : (May include but not limited to the following)

• Pick E-commerce customer orders in a timely, accurate and productive manner following designated procedures
• Properly prepare orders for shipment and appropriately pack, label and ship merchandise as dictated by customer requirements in most economical manner
• Request and maintain accurate shipping documentation and records
• Identify different types of order cancellations requested by Customer Service and use appropriate process methods
• Voids unneeded shipping labels to save shipping costs
• Waves e-comm orders in preparation for picking
• Performs receiving and put away of inbound shipments
• Maintain ongoing housekeeping and orderliness to the highest levels following 5-s guidelines
• Communicate issues and problems on a timely basis to lead / supervisor; contribute actively to daily operational performance review meetings; maintain metrics as required; completes end of day shift summary
• Interact with WSS Customer Service team and leadership teams to address issues with customer orders
• Process returns from customers according to RMA procedures including QC process
• Identify orders without incorrect shipping method and contacts IT department to update
• Communicates with corporate supplies coordinator to ensure all operational supplies are fully available
• May be occasionally asked to perform responsibilities using skills from previous roles such as picking, replenishment, other specialist positions, etc.

Knowledge of :

Education and / or Experience Requirements :

1 Opening

Role : Ecommerce Specialist

Pay Rate : $18.75 (Time and ½ on weekends and $1.00 premium pay for 1 : 00pm start)

Work Schedule : Wednesday to Sunday. (Days off : Monday and Tuesday)

Start Time : 1 : 00pm

3 Openings

Role : Ecommerce Specialist

Pay Rate : $18.75 (Time and ½ on weekends)

Work Schedule : Friday to Monday. (Days off : Tuesday, Wednesday, and Thursday)

Start Time : 9 : 00am