Community Engagement Specialist

ABOUT THE DC PUBLIC CHARTER SCHOOL BOARD (DC PCSB) Every day, we’re doing the work to ensure that 44,000+ public charter school students, families, and communities receive a quality education that makes them feel valued and prepared for lifelong learning, fulfilling careers, and economic security.

DC PCSB is an independent agency of the District of Columbia government.

Our mission, vision, values, and work are rooted in the principle of ensuring that every DC student has access to a quality education.

ABOUT THE ROLE The DC Public Charter School Board (DC PCSB) seeks a collaborative, mission-driven Community Engagement Specialist to help strengthen relationships between DC PCSB and the communities we serve.

This position plays a dual role :

• leading proactive community engagement initiatives and managing the intake and resolution of community complaints related to public charter schools.
• The ideal candidate will be a strong communicator and relationship builder who can engage with diverse groups—families, students, community leaders, partners, and educators—with empathy, respect, and a commitment to transparency.
• Community Engagement
• Plan and execute community engagement initiatives that elevate community voice in public education and lead our Parent and Alumni Leadership Council (or PALC).
• Build and maintain relationships with community-based organizations, families, school leaders, and other groups to understand emerging issues and perspectives.
• Collaborate with DC PCSB teams to ensure community perspectives inform decision-making.
• Represent DC PCSB at community meetings, school events, and other public forums.
• Help design and facilitate listening sessions, focus groups, and public input campaigns.
• Support communications efforts related to community engagement, including newsletters, social media, and public-facing updates.
• Community Complaints Management
• Independently manage community complaints received through the hotline, email, and in-person meetings (e.g., board meetings).
• Working across teams to utilize the expertise of DC PCSB staff to address concerns and facilitate solutions.
• Analyze and send complaint reports to highlight issues related to other teams' work, identify trends, and recommend preventive actions.
• Provide training on community complaints procedures and processes, supporting the New Leader Training.
• Review and identify ways to improve the complaint process to enhance efficiency.
• Competencies
• Strong customer service skills with an emphasis on responsiveness and empathy.
• Ability to navigate Microsoft Excel proficiently for data analysis and reporting.
• Experience using Salesforce or a similar CRM system.
• Proven track record of delivering timely and quality work products.
• Willingness to collaborate with others, work on-site as needed, and manage sensitive issues with professionalism and discretion
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills to assess and address complaints effectively
• Strong understanding of DC or public charter schools
• Excellent communication and conflict-resolution skills Qualifications
• Experience in school-based education, operations, or community engagement
• Degree in Education or a related field
• Experience working with diverse communities COMPENSATION Salary is competitive and commensurate with prior experience in a similar role.
• DC PCSB offers a comprehensive benefits plan covering 100% of the employee’s insurance premium.
• If you’re employed by a government or not-for-profit organization, you may be eligible for the PSLF Program.
• Please visit the studentaid.gov website for eligibility details and requirements.
• DC PCSB offers a generous telecommuting policy.
• To foster fair competition practices within our organization, there is a non-negotiation policy built within our compensation system.
• The salary band for this position is $70,898-$82,141.
• DC PCSB is an equal opportunity employer dedicated to fostering a unified workplace.
• We are committed to ensuring all employees feel valued and respected.
• We recognize that multiple perspectives and experiences contribute to a strong and effective team, enhancing our ability to fulfill our mission.

TO APPLY The review of applications will begin immediately and will continue until the position is filled.