Return Agent - Denver Airport
Enterprise MobilityDenver, CO, USjob_description.job_card.variable_hours_ago
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job_description.job_card.job_descriptionGreet all customers using prescribed, appropriate dialogue as they arrive on the lot. Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found. Advise and review rental charges; and provide an accurate receipt to the customer. Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue. Complete return transactions with 100% accuracy. Inquire about service, satisfaction and document dissatisfaction. Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage / loss report. Use of proper statement to determine if vehicle is being returned with full tank of gas. Complete a service alert for any mechanical and or body damage communicated by the customers. Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location. Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location. Keep lot organized for ease of access and traffic flow. Management reserves the right to modify, change or delete duties assigned. Must be at least 18 years of age Must have a valid driver's license with no more than 2 moving violations and / or at-fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Must have at least 6 months customer service experience in a fast-paced environment Must have worked 12 (twelve) months or more at most recent employer Experience working late evenings and weekends preferred
Full Time Return Agent
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National / Alamo brand of Enterprise Mobility has an exciting opportunity for a Full Time Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.
This position pays up to $26.29 per hour and is located at the National / Alamo Rental - Denver International Airport location at 24530 E 78th Ave, Denver, CO 80249.
Schedules Available :
A. Saturday-Wednesday 4 : 00am-12 : 30pm (Thursday / Friday OFF)
B. Friday-Tuesday 10 : 00am-6 : 30pm (Wednesday / Thursday OFF)
C. Wednesday-Monday 10 : 00pm-6 : 30pm (Monday / Tuesday OFF)
We offer :
- Career path available after 6 months of employment with performance (additional $1 per hour)
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
- Tuition Reimbursement Opportunities
Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.
Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
Responsibilities
Qualifications
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