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Full / Part-Time Member Service

Full / Part-Time Member Service

Planet FitnessMedina, OH, US
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Member Services Representative

Your responsibilities will include but are not limited to : Customer Service / Front Desk Activities :

  • Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members in, tour and sign-up new members, log amenities, and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage and / or merchandise purchases on the point-of-sale (POS) system.
  • Utilize POS system to assist with new memberships, change of address, and billing or payment questions.

Club Cleanliness and Maintenance :

  • Go above and beyond to keep the front desk area and lobby clean and orderly.
  • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Equipment cleaning is done daily as per assigned units.
  • Regular restroom and wet area cleaning and stocking.

    • Qualifications :

  • 6-12 months of Customer Service experience is preferred. High school diploma / GED equivalent required.
  • Must be 18 years of age or older.
  • Above average computer proficiency with an eye for accuracy.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding the member and team's expectations.

    • Physical Demands / Requirements :

  • Continuous standing and / or walking during shift.
  • Continuous interactions with members on the phone and in person.
  • Must be able to lift up to 75 lbs.
  • Will encounter toxic chemicals (ph.-balanced cleaning supplies) daily.

    • Why you should join the Planet Fitness team!

  • Planet Fitness's mission is to create a healthier planet. As a Planet Fitness team member, you contribute to changing people's lives every day
  • Work hard and play hard with an amazing group of talented, dynamic team members.!
  • Medical Insurance available (80 / 20 split for full-time)
  • Dental / Vision Insurance (available)
  • 40 hours Paid Time Off (PTO) / 24 hours Sick Time (after one year full-time)
  • Free Black Card Membership
  • Flexible scheduling
  • Training and uniforms provided
  • Continuous paid training.
  • Advancement available

    • Compensation : $12.00 - $16.00 per hour

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    Member Service • Medina, OH, US