Customer Onboarding Manager

A company is looking for a Customer Onboarding Manager for the US and Canada.

Key Responsibilities

Effectively manage the onboarding and implementation of new clients

Understand customer goals and ensure they are achieving measurable value with the product

Provide user training, ongoing support, and troubleshooting to ensure the software is working correctly and meeting client needs

Required Qualifications

Proven experience in a software implementation and customer support role

Experience with ERP or accounting systems (e.g., SYSPRO, Acumatica, IFS) is a plus

Prior experience thriving in a fast-paced startup / scale-up environment

Intrapreneurship and proactiveness

Strong collaborator with an attitude embracing growth and adaptability