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Collections Specialist

Collections Specialist

Robert HalfPompano Beach, FL, US
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Job Description

Job Description

We are looking for a detail-oriented Collections Specialist to join our team in Pompano Beach, Florida. This Contract position requires a proactive individual with strong communication skills and the ability to handle high-volume outbound calls effectively. You will play a key role in managing accounts and ensuring timely resolution of outstanding invoices.

Responsibilities :

  • Conduct outbound calls to business accounts under the Genset Holdings umbrella, primarily focusing on invoices overdue by 60 days.
  • Engage professionally with clients to inquire about payment statuses and discuss outstanding balances.
  • Manage a high volume of accounts, ranging from 200 to 500, with accuracy and attention to detail.
  • Use data entry and administrative skills to update and maintain account records within the system.
  • Collaborate with internal teams to address account discrepancies and ensure resolution.
  • Adhere to established protocols for collections processes, ensuring compliance and professionalism.
  • Utilize accounting software and CRM tools to track and manage account activity.
  • Provide exceptional customer service to maintain positive business relationships.
  • Identify and escalate unresolved issues to the appropriate departments for further action.
  • Proven experience in high-volume outbound call environments, preferably with data entry or administrative duties.
  • Ability to adapt quickly to new processes and systems without requiring prior collections experience.
  • Strong professionalism and communication skills to interact effectively with business clients.
  • Familiarity with accounting software systems, CRM tools, and collections processes.
  • Exceptional organizational skills to manage multiple accounts and prioritize tasks efficiently.
  • Proficiency in handling accounts receivable and billing functions.
  • Ability to work from 8 : 00 AM to 5 : 00 PM in a fast-paced environment.
  • Knowledge of tools such as Accurint, Epic Software, or similar platforms is a plus.
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Collection Specialist • Pompano Beach, FL, US

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