Account Specialist

Job Description

Job Description

Title : Account Specialist

Location : South Side of Chicago (Hybrid)

Industry : Electrical Manufacturing

Type of Role : Contract to Hire (Conversion after 6 months)

Pay : $30–$32 / hr on contract (salary bump upon conversion)

Benefits : As a contract employee of Sterling, you are eligible to receive a Full Employee Benefits Package that includes paid time off, paid holidays, 3 medical plans to choose from, dental & vision plans, 401(k), and an Employee Stock Ownership (ESOP) plan.

Sterling Engineering is working with a leading lighting manufacturer to hire two Account Specialists for their growing team. This company is known for its strong internal culture, career development opportunities, and stability in the electrical manufacturing space. These roles are perfect for candidates who thrive in fast-paced environments and enjoy building lasting relationships with customers.

Responsibilities :

Serve as the primary point of contact for customer inquiries via phone, email, and online portals

Manage and track customer orders from entry through delivery

Communicate effectively with internal departments including production, logistics, and sales to ensure timely fulfillment

Resolve order discrepancies, shipping issues, and other service challenges

Maintain accurate customer records in ERP / CRM systems

Provide pricing, product, and availability information to customers

Collaborate with outside sales reps to support client relationships

Handle returns, credits, and warranty claims efficiently and professionally

Continuously look for process improvement opportunities within the customer service function

Qualifications :

2+ years of experience in a customer service or account management role, preferably in a manufacturing or distribution setting

Strong communication and problem-solving skills

Experience with ERP systems (SAP, Oracle, or similar) is a plus

Proficient in Microsoft Office (Excel, Outlook, Word)

Detail-oriented with the ability to manage multiple tasks simultaneously

Ability to work both independently and as part of a collaborative team

High school diploma required; associate or bachelor’s degree preferred

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identify, national origin, disability, protected veteran status, or genetic information.