AVP, OnePay Product Manager

Onepay Product Manager

At Synchrony, we enable commerce by delivering the leading financial ecosystem that connects our partners and customers through world-class technology, products, and capabilities. Our partners and customers are at the forefront of everything that we do. We are looking for a customer and partner obsessed product manager that is focused on delivering best in class apply and servicing experiences. As a critical member of the Product organization, the OnePay Product Manager is responsible for supporting the customer journey while driving the product roadmap to achieve our customer, partner and business objectives. This includes being the customer, market, and product subject matter expert, leading testing efforts, using data to find opportunities and gain alignment with the organization / key stakeholders, while driving the development of technology-driven, innovative solutions and enhancements.

This Product Manager is comfortable with operating in a fast moving, agile environment, has a keen attention to detail, is a team player that collaborates well cross functionally and acts as an owner, proactively taking initiative.

Essential Functions / Responsibilities :

• Collaborate to deliver a best in class in app apply and servicing experience.
• Proactively engage with Compliance and Legal to ensure adherence with all external and internal compliance and regulatory requirements.
• Leverage SYF repository tools to document approvals and feedback.
• Monitor and report on key metrics of the CX journey to assess the success and determine necessary enhancements.
• Continuous modernization of communications and CX journey with latest technology & messaging platforms
• Supports the increased and on-going regular member communications
• Responsible for understanding industry insights, consumer intel and market analysis, and benchmarking Synchrony's products against competition coordinating and communicating findings across clients and platforms.
• Connect product strategy, capacity and execution (e.g. QRRs) and articulate roadmap for WM / OnePay.
• Execute on roadmaps by engaging with various agile teams. Lead large, cross-functional launches that extend across multiple trains owning requirements and testing efforts.
• Be the expert into the embedded OnePay experience and drive business strategy based on voice of the customer.
• Partner with API teams and technology to deliver best in class performance.
• Perform other duties and / or special projects as assigned.

Qualifications / Requirements :

Desired Qualifications :

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements :

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment :

When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all.

Reasonable Accommodation Notice :