Alarm Superintendent

Job Description

Job Description

ALARM SERVICE SUPERINTENDENT

JOB DESCRIPTION

Job Responsibilities include but are not limited to :

Develop and retain service related customers in every business sector that lends itself to long-term relationships to maintain sales volume and profitability according to budget

Create and maintain service and inspection files in databases and physical files

Prepare and maintain service schedules

Inform technicians of any collection or customer service issues

Coordinate efforts of technicians and administrative staff to ensure timely, efficient execution of all committed orders

Scheduling of new orders / accounts and accurate back-office close-out procedures

Ensure that all repair items noted on inspection reports are followed-up with a quotation

Forecast service manpower requirements

Perform or review any documents for billing process

Assist in any financial related issues as assigned

Represent the company at various functions in a professional manner

Recruit, develop, train and empower associates to be the best in the business

Understand permitting requirements or local authorities

Provide Weekly Activity reports to service operations manager for their use in evaluation of manpower requirements of the department

Perform all other duties as assigned

Expectations :

Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily

Set the Example for Safety First

Start each meeting with a Safety Topic

Ensure timely and accurate Incident and Accident Reporting

Ensure JSAs, Toolbox Talks, Audit Forms, etc. are completed timely and completely

Complete Monthly Jobsite Visits / Observations

Hold team accountable for all Safety Initiatives

Hold yourself and team accountable for Safe Driving of Company Vehicles

Communicate effectively and professionally within the department and with internal and external customers

Understand and Follow HR and Safety Initiatives and Processes

Training

Input and Development of Training Requirements

Commitment to Training at all levels for all team members

Ensure Timesheet Management – job numbers / names, OT and travel pay, completed accurately, approved, and submitted to Payroll on time, etc.

Ensure all necessary documentation is provided to properly complete jobs i.e. scope sheet, budget, material list, design / sketch (if applicable), etc.

Ensure proper oversight and management of Inventory system

Ensure Material Purchasing optimization, PO SOP adherence, pick ticket review and submittals, etc.

Maximize Production Efficiency – labor hours; scheduling; right manpower for job, timely finals etc. while maintaining quality standards

Support and Ensure Team Adherence to All Company SOPs – Purchase Orders, Change Orders, Accounting Processes, Subcontractors, etc.

Awareness of Budget vs. Actual Job Costing Details and participate in meetings with the department for improvement opportunities

Ensure Work Tickets are submitted timely and professionally with all required documentation and backup details i.e. reports, pictures, etc.

Participate in Weekly Meetings with Team

Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.

Review Reports

Ensure Customer Satisfaction and discuss Customer Satisfaction Survey feedback with team for improvement opportunities

Maintain Quality Control i.e. reduce the need for return trips and warranty work

Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.

Knowledge :

Minimum education of High School Diploma or Equivalent

Some secondary education is desirable

Working knowledge and understanding of materials, tools, equipment, and procedures used in the installation of fire protection systems, processes, and working knowledge of applicable NFPA standards

Work Experience :

Minimum of 5 years of experience in all aspects of fire alarm installation, service, and inspections required, with 10 or more years preferred

Skills and Competencies :

Ability to take direction from upper management

Accurately complete and maintain all paperwork

Maintain vehicle and tools as per company policy

Must have valid state driver's license and good driving record

Knowledgeable with NFPA 72 rules and all necessary codes

Ability to interact and communicate in a professional and positive manner with other trades, customers, project managers, county officials, general contractors, etc.

Demonstrate positive team work and ability to be a team leader and mentor

Maintain a clean and safe work environment

Comply with all company safety practices and the safety handbook

Complete projects in a timely manner while providing the highest standard of quality work and customer satisfaction

Leadership skills, including ability to communicate, address personnel issues and make fair decisions related to project demands, customer service and employee assignments

Exceptional organizational planning, time management, and leadership skills required

Ability to perform work in an efficient and organized manner and maintain thorough record keeping skills

Ability to professionally communicate with customers and provide excellent customer service

Computer skills to operate Outlook Email, Word and Excel