Job Description
Job Description
Director of AI Innovation
Description
We are seeking a visionary Director of AI Innovation to lead the development and deployment of AI-driven solutions across our managed services portfolio. This role will drive strategic initiatives that enhance operational efficiency, client experience, and service delivery through artificial intelligence, machine learning, and automation.
Responsibilities
Strategic Leadership
- Develop and execute the AI innovation roadmap aligned with company goals and client needs.
- Identify emerging AI trends and assess their applicability to MSP services.
- Collaborate with executive leadership to integrate AI into business strategy.
Solution Development
Lead cross-functional teams to design, prototype, and deploy AI solutions (e.g., predictive analytics, intelligent automation, anomaly detection).Oversee the development of AI-powered tools for IT operations, cybersecurity, helpdesk automation, and client reporting.Client Engagement
Serve as a thought leader and advisor to clients on AI adoption and transformation.Present AI capabilities and solutions in client meetings, proposals, and workshops.Customize AI strategies for clients based on industry, scale, and maturity.Operational Excellence
Implement AI to optimize internal processes such as ticket triage, resource forecasting, and SLA management.Monitor performance of deployed models and ensure continuous improvement.Ensure compliance with data privacy, security, and ethical standards.Team Development
Build and mentor a high-performing AI and data science team.Foster a culture of innovation, experimentation, and continuous learning.Qualifications
Able to translate high-level goals into strategies that can then be broken down into detailed, actionable plans.Champions company values, vision, and initiatives.Promotes and fosters collaboration and cooperation across departments.Able to identify the key performance indicators necessary to properly evaluate the overall health and effectiveness of assigned operations.Experience with ITSM platforms (e.g., ServiceNow, ConnectWise).Familiarity with cybersecurity, infrastructure management, and automation tools.Bachelor’s degree in any field and 10 years of relevant work experienceWork Environment
In most cases, work will be performed in a climate-controlled office space.
Travel
This position requires travel to all company locations. Travel, to include overnight travel, should be expected to occur at least monthly.
Position Type / Expected Hours
This is a full-time position.
