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Service Manager

Service Manager

Great Western Leasing & Sales LLCTulsa, OK, US
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Job Description

Job Description

Great Western Trailer (GWT) is hiring a full-time Service Manager to lead our service department at our Tulsa, OK facility. If you’re a hands-on leader with a strong background in trailer service operations and a passion for team development, we want to hear from you!

Be a part of our team – Apply now!

What’s in it for you?

  • Weekly Paychecks – Get paid on time, every time.
  • Weekday Schedule – Monday-Friday, 8 : 00 AM – 4 : 30 PM (No weekends!).
  • Comprehensive Benefits Package – Health, dental, vision, and life insurance.
  • 401K, Flexible Spending & Health Savings Account options.
  • Paid Time Off & Sick Leave – Enjoy work-life balance.
  • Employee Perks – Discounts, Employee Assistance Program, and a $400 Benefit Card.

Who We’re Looking For

GWT is looking for experienced leaders who are :

  • Strong Leaders – Able to motivate and develop teams while driving performance.
  • Problem Solvers – Quick thinkers who can troubleshoot and resolve operational challenges.
  • Organized & Detail-Oriented – Skilled at managing multiple priorities efficiently.
  • Customer-Focused – Committed to building strong relationships and delivering high-quality service.
  • Effective Communicators – Clear and professional with customers, employees, and vendors.
  • Goal-Oriented – Focused on achieving service goals and growing the department.

    • Service Manager Responsibilities

    Budget & Planning

  • Develop and manage the annual service budget.
  • Monitor daily progress and monthly performance.
  • Create and execute annual plans for service growth.

    • Staff Management

  • Oversee recruitment, hiring, training, and development of service personnel.
  • Conduct weekly team meetings to align priorities and improve efficiency.

    • Service Operations

  • Maintain a priority-based schedule for all service work.
  • Allocate jobs based on technician skills and workload.
  • Ensure work orders are complete and accurate before billing.
  • Use reports to monitor and improve performance.

    • Technical Expertise

  • Oversee trailer repair, maintenance, electrical systems, and welding practices.
  • Manage manufacturer warranty programs.
  • Develop and maintain a local safety program.

    • Customer Relations

  • Visit customers to assess service needs and ensure satisfaction.

    • Shop & Equipment Management

  • Ensure availability and maintenance of shop tools and service equipment.
  • Develop service and maintenance plans for vehicles and equipment.

    • Required Qualifications

  • Minimum 4 years of experience as a service manager.
  • Proven ability to grow a service department.
  • Strong leadership and communication skills.
  • Proficient in reading and creating reports, invoices, and office documents.
  • Comfortable using computer systems.
  • Bilingual (Spanish) is a plus.
  • Must be able to read and write in English.
  • High school diploma or GED.

    • Physical Demands

  • Ability to climb around, on, and under trailers.
  • Frequent standing, walking, reaching, stooping, kneeling, and crawling.
  • Regular sitting and frequent talking or hearing.
  • Use of hands and arms for handling tools and equipment.
  • Ability to lift and move up to 70 lbs.
  • Vision requirements include close, distance, and color vision, and the ability to adjust focus.
  • Operate equipment such as phones, computers, forklifts, yard goats, hand tools, welding equipment, and refrigerated trailers.

    • Work Environment

  • Operates in a shop environment.
  • Routine use of standard office equipment.
  • Involves shipping and receiving responsibilities.
  • Forklift training and certification provided.

    • About Great Western Trailer

    Great Western Trailer (GWT) is a dynamic Semi-Trailer Sales, Leasing, Rental, and Service company in significant growth mode. With 10 locations across 8 states, we are expanding within our current footprint and into new markets. We proudly serve communities in Fontana, CA; Albuquerque, NM; Phoenix, AZ; Grants Pass, OR; Dallas, TX; Houston, TX; Dearborn, MI; Salt Lake City, UT; Oklahoma City, OK; and Tulsa, OK.

    Apply Today!

    If you're ready to lead a high-performing service team and grow your career with a company that values your leadership, apply now and join Great Western Trailer in Tulsa, OK !

    This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

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    Service Manager • Tulsa, OK, US

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