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Java Application Support Analyst

Java Application Support Analyst

OpenkyberCA, United States
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Job Title : Associate Site Operations Engineer

Location : Mountain View, CA

Duration : 5 Months Contract

Hybrid / Remote : Hybrid (3 Days a week, should work form office, Tues / Wed / Thurs)

Responsibilities :

  • Proactively monitor availability and performance of the Client application stack and infrastructure using key homegrown and commercially available tools.
  • Efficiently respond to monitoring alerts, incident tickets, and email / phone / irc requests to NOC operations and triage / escalate issues as needed.
  • Adeptly perform application and website troubleshooting to quickly resolve issues per documented procedures.
  • Candidly work with SRE and Development teams, as well as coordinate / communicate / manage notifications and updates of issues affecting site availability / performance to customers and executive management
  • Effectively ensure smooth and complete hand offs between shifts.
  • Flexible schedule availability to meet the needs of a 24 x 7 Operations environment, weekends may be required

Basic Qualifications :

  • 2+ years' experience in Unix / Linux system management
  • 2+ years' experience with scripting and automation
  • Incident Management / customer support engineer / internal support - possible for Saturday or Sunday

    • Qualifications :

  • Effective team player to be able to work closely with peers and other operations or engineering teams
  • Prior experience in a 24x7 operations environment in a large scale multi-billion dollar company.
  • Identifies and automates repetitious tasks and processes to improve issue resolution time.
  • Documents and streamlines existing processes and implements new processes.
  • Enhances and / or builds utilities / tools (together with SRE) to increase productivity.
  • Understanding and programming experience in Java / J2EE applications.
  • Working knowledge of network concepts, IPv6, TCP / IP stack and common Internet protocols
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    Application Support Analyst • CA, United States

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