Public Safety Telecommunicator - Lateral

Join Redmond!

The City of Redmond is a thriving, culturally diverse community, and home to over 78,000 residents. Redmond is the hub to an array of commerce and industry ranging from technology, aerospace, and gaming to biomedical and innovation start-ups. The Police Department is responding to the growing needs of the City with our Public Safety Telecommunicator - Lateral opening. The fast-paced nature of our municipality drives innovation and efficiency. The successful candidate will possess strong values that align with the City's values, which include being welcoming, having integrity, showing accountability, and demonstrating a commitment to service. Additionally, the ideal candidate should find satisfaction in providing exceptional customer service, and thrive in a collaborative, high-volume work environment. More than anything, our people make us great. Our people bring unique skills and qualities to the table, and we all embrace the values of integrity, accountability, and commitment to service. We also care about our jobs, the work we do for the community of Redmond, and for each other. That spirit creates a purpose-driven culture at Redmond Police that is the biggest reason why people not only choose to work for Redmond but also stay.

This position requires two (2) years of recent experience (within the last four years) as a telecommunicator and dispatcher. If you do not have previous experience in this field, please visit the Public Safety Telecommunicator - Entry job opportunity.

Role & Responsibilities

A Public Safety Telecommunicator - Lateral also requires :

• Answers emergency and non-emergency calls for service and simultaneously enters this information into the computer using a Computer Aided Dispatch (CAD) System
• Calms, negotiates, advises, and provides instructions to callers to obtain accurate and essential information necessary to establish priority and initiate a timely response to emergency calls while providing excellent customer service.
• Dispatch police units as appropriate via a trunked radio system; anticipate problems and respond to units as necessary.
• Continually updates information as it is received, enters into computer and updates units as to new information or instructions including follow up and updated status of calls.
• Manage multiple calls at a time while prioritizing them for response.

Skill in :

Ability to :

Automatic Disqualifiers :

Discretionary Disqualifiers :

Physical Demands :

Work is performed primarily in an office environment. Majority of tasks are done while seated at a workstation for extended periods of time. Shift rotations occur to cover 24-hour days, seven days a week, weekends & holidays. Work mandated overtime hours as necessary. Frequent and repetitive use of telephone & radio communications equipment.

Qualifications

Education and Experience :

Licenses and Certificates :

Other :

This class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required of the job. Please review the Public Safety Telecommunicator job description for more information about the knowledge, skills, abilities, working conditions, and physical requirements.

Benefits

Our employees earn competitive wages and enjoy an exceptional benefits package that includes :

To learn about benefits at the City of Redmond, please visit Connect2MyBenefits.