Manager - Global Business Services (GBS) - Strategy

Our Global Business Services (GBS) team serves as a trusted advisor and thought partner to CFOs, CAOs and other executive clients focused on captive and outsourced operations. We leverage Deloitte's comprehensive capabilities, assets, and insights to deliver innovative, market-driven solutions. Our mission is to help clients modernize functions which are part of their GBS organization including Finance, HR, Technology, Procurement, and other back office and core business functions, with the goal to enhance financial and operational performance, manage financial and audit risks, drive organizational change, and become strategic business partners within their organizations.

Recruiting for this role ends on 12 / 31 / 25

Work you'll do :

As a GBS Manager, you will lead projects around the strategy, design, and implementation of creative business and technology solutions aimed at driving operational effectiveness, cost efficiencies, and organizational agility. In this role, you will architect and guide strategies and transformation programs that enable growth and value creation by driving innovation into core business operations, standardizing and simplifying the way work gets done, and optimizing service delivery models.

Manager responsibilities include :

Deliver service excellence by identifying and addressing complex client business issues, serving as a trusted advisor.

Support the response to Requests for Proposal (RFPs) and other client opportunities, shaping solution approaches and guiding pursuit teams.

Lead project teams, ensuring the quality, consistency, and impact of deliverables

Determine and apply advanced assessment techniques and emerging technologies best suited to each client's unique needs, providing strategic recommendations.

Lead and validate analysis, ensuring recommendations are aligned with client objectives and the broader engagement context.

Provide mentorship, coaching, and performance feedback to support the professional growth of junior staff

You will be responsible for executing the day-to-day business model transformations and cultivating enterprise agility to ensure transformations are anchored in, and unlock, value. As a Manager, you will also play a key role in developing client relationships, mentoring teams, and contributing to practice growth.

Key areas of focus include :

Sales and Opportunity Development

Strategic Planning and Execution

Operating Model Structures and Governance

Customer Experience Design

Process Design and Optimization

Storyboarding and Communication

Stakeholder Management

Change Management

Global Collaboration and Coordination

The team :

Our Global Business Services (GBS) offering specializes in transforming corporate functions by centralizing and optimizing service delivery. We deliver resilient, agile, and cost-effective outcomes that advance the CFO, CAOs and other executive stakeholders' agendas. Our solutions and capabilities support ERP-enabled transformation through the functional design, implementation, and governance of processes, controls, and policies.

Qualifications : Required

Bachelor's degree from an accredited university

8+ years of relevant consulting experience in a professional services environment (with large / boutique consulting firm or industry transformation / strategy group)

3+ years of direct people management experience, including leading teams on complex projects

Hands-on project experience within Shared Services, Outsourcing, Offshoring, or back-office functional optimization

Demonstrated experience in service delivery model strategy, design, implementation, and optimization for multi-functional or single-function entities

Proven financial modeling / analysis and business case development skills, with advanced proficiency in Microsoft Excel

In-depth knowledge of ERP functionality and its impact on GBS operations

Experience with data visualization tools (e.g., Tableau, Power BI)

Familiarity with customer-oriented workflow platforms (e.g., ServiceNow, Salesforce)

Expertise in digital transformation, Artificial Intelligence, and automation technologies as applied to GBS operations, including awareness of current / emerging AI applications in GBS

Experience working across multiple GBS pillars (e.g., HR, IT, Finance, Procurement, Commercial Operations, Legal)

Demonstrated ability to create compelling storyboards and presentations for diverse audiences, including executives

Must be legally authorized to work in the US without the need for employer sponsorship, now or at any time in the future

Ability to travel up to 50%, based on the work you do and the clients and industries / sectors you serve

Preferred

Strong critical thinking, analytical, and problem-solving abilities

Exceptional interpersonal, team-building, and written / oral communication skills; demonstrates integrity, initiative, creativity, and passion

Proven ability to work effectively in fast-paced, dynamic, and ambiguous environments; navigates multiple priorities seamlessly

Able to work independently, influence stakeholders, and lead diverse, multi-disciplinary teams

Outstanding executive presence and advanced leadership capabilities

Prior experience with process improvement methodologies (e.g., Lean, Six Sigma)

Certifications in change management methodologies (e.g., Prosci, ADKAR) are a plus

Experience in Business Process Outsourcing vendor selection

Ability to translate technology capabilities into practical process improvements

Experience in developing proposals

MBA or advanced degree is highly desirable

Information for applicants with a need for accommodation : https : / / www2.deloitte.com / us / en / pages / careers / articles / join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $151,800-$265,600.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.