OFFICE ASSISTANT III - DSS

Office Assistant III

Primary Reason Classification Exists To perform varied administrative support duties for the Department of Social Services. Distinguishing Features of the Class An employee in this class prepares, processes and maintains complete and accurate client records, and performs related clerical and customer service duties as required. Work is performed under general supervision and is evaluated on the basis of attainment of specific performance objectives, personal observation, periodic conferences and analysis of work completed.

Illustrative Examples of Work

• Answers the telephone; provides accurate information and assistance and / or forwards calls to appropriate personnel; takes messages as necessary.
• Files, retrieves and maintains client records; includes all necessary forms.
• Enters and updates client information on computer record-keeping system.
• Updates and closes out various forms pertaining to children's services and social workers' day sheets.
• Types, proofreads and maintains records and reports prepared by department staff.
• Prepares payment / reimbursement requests to appropriate department / agency; receives, receipts and posts various monies.
• Schedules and coordinates appointments for staff / clients as requested.
• Performs a variety of other clerical duties in support of division activities, which include typing various reports and records, compiling information and data, copying and filing documents, sending and receiving faxes, processing daily mail, entering and retrieving computer data, maintaining lists and logs, etc.
• Operates a variety of equipment, which includes a computer, printer, typewriter, fax machine, copier, telephone, calculator, paper shredder, etc.; uses clerical and computer supplies.

Interacts and communicates with various groups and individuals such as the immediate supervisor, co-workers, other County personnel, other government agencies, and the general public.

Attends meetings, training, workshops, etc., as required to enhance job knowledge and skills.

Provides clerical assistance to other divisions as requested.

Performs related duties as required.

Knowledge of the methods, policies and procedures of the Department and County pertaining to specific duties of the Office Assistant III.

Ability to comprehend, interpret and apply regulations, procedures and related information.

Skilled at good organizational, customer service, bookkeeping and clerical functions.

Knowledge of modern office practices and equipment.

Knowledge of proper English usage, vocabulary, punctuation and spelling; has knowledge of basic mathematics.

Ability to read and interpret various materials pertaining to the responsibilities of the job.

Ability to use computers for data and word processing and records management.

Ability to type accurately at a rate sufficient for the successful performance of assigned duties.

Ability to operate and maintain a variety of office equipment as necessary in the performance of daily activities.

Skilled in applying responsible attention to detail as necessary in preparing records and reports.

Ability to read legal / administrative documents pertaining to the responsibilities of the job.

Ability to use independent judgment in performing routine tasks.

Ability to plan, organize and prioritize daily assignments and work activities.

Ability to offer assistance to fellow employees as necessary.

Ability to learn and utilize new skills and information to improve job performance and efficiency.

Ability to perform duties in a courteous manner and with the utmost integrity in the best interest of the public.

Is capable of working under stressful conditions as required.

Ability to react calmly and quickly in emergency situations.

Minimum Education and Experience Requires a high school diploma or GED supplemented by one to two years of related experience, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Physical Requirements Must be able to physically perform the basic life operational functions of reaching, standing, walking, fingering, grasping, talking, hearing, and repetitive motions. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must possess the visual acuity to compile data and statistics, operate a computer, proof read materials, and do extensive reading Working Conditions Work in this class is performed primarily in an environmentally controlled office setting and employee is not substantially exposed to adverse environmental conditions. Special Requirements Valid North Carolina driver license FLSA Status : Non-Exempt Disclaimer This classification specification has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job. Bladen County reserves the right to assign or otherwise modify the duties assigned to this classification. August 2017 BLADEN COUNTY IS AN EQUAL OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER