Network Support Specialist

Job Overview

The Network Support Specialist provides technical support to bank advisors in compliance with state and federal regulation and company policies and established Standard Operating Procedures (SOPs). The specialist works within a team to ensure software and hardware are up to date and working effectively.

Principal Accountabilities

The Network Support Specialist is responsible for managing technology support activities, and responding to service requests consistent with Horizon's values and the Technology Service Standards. The specialist will represent the Bank to both internal and external customers in a courteous, professional manner in face-to-face, written and telephone communications. The specialist is accountable for adherence to compliance standards including Bank Secrecy Act (BSA), as well as quality and timeliness of service. The specialist actively protects the confidentiality of customer and account information. This position demonstrate Horizon Bank's commitment to the communities we serve through involvement in local organizations and events.

Duties

• Provide technical support to bank employees for both software and hardware problems. Install new PC's and related hardware, network software and other user applications. Responsible for software and hardware updates and upgrades required to keep the network running effectively.
• Responsible for computer and network printer hardware and software installation, configuration, and support.
• Answer support calls / emails through our Help Desk system while assisting in the administration and management of the Help Desk system.
• Participate in day-to-day network operations, administration and documentation.
• Installing, configuring and troubleshooting Microsoft Office (Outlook, Word, PowerPoint, and Excel) and other standard applications (Internet Explorer, Acrobat PDF).
• Troubleshooting and working with support for WAN (T1) connection outages.
• Participate in on-call support rotation and evening / weekend system upgrades.
• Report suspicious transactions or unusual occurrences to supervisor.
• Conduct and document periodic risk reviews and run reports as needed
• Perform all work in compliance with established regulations, policies, Standard Operating Procedures (SOPs), and instructions.
• Maintain customer confidence and protect bank operations by keeping information private and confidential.
• Participate in ongoing skill, compliance, risk management and security training as required for the position and apply knowledge in daily tasks
• Other duties as assigned

Qualifications & Skills

Core Competencies

Physical Requirements

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with the Americans with Disabilities Act (ADA)

Physical Demand : Percentage of Time :

Communicate with customers, advisors and managers regarding banking transactions and issues. Able to exchange accurate information with others.

90-100%

Able to verify authenticity of financial instruments, forms, documents and signatures. Able to verify identity of customers, vendors and service providers. Able to observe actions of others to ensure safety and security of the facility.

90-100%

Able to grasp, move and sort forms and papers.

90-100%

Constantly operate a computer and other office machinery such as calculator, copy machine, fax machine, scanner, printer and telephone

90-100%

Able to remain stationary at a desk for long periods of time

75-100%

Regularly move about the office to access file cabinets, storage drawers and various office equipment

75-100%

Occasionally position self to reach heights between floor and 6'

Ability to lift and carry up to 50 pounds to move typical office and desktop computer equipment

20%

Travel to other locations to perform network support activities. Some overnight travel may be required.

Horizon Bank is a proud Equal Opportunity Employer | Disability | Veteran Employer.

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