Executive Director, Collections (Atlanta)

About NCR Voyix

NCR Voyix Corporation (NYSE : VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR Voyix transforms the stores, restaurants, and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants, and financial institutions. We leverage our expertise, R&D capabilities, and unique platform to help navigate, simplify, and run our customers' technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants, and financial institutions to exceed their goals from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR Voyix has earned the trust of businesses large and small from the best-known brands around the world to your local favorite around the corner.

Responsibilities

• Manage Global Collections team responsible for $3B of collections activity across 35 countries
• Set and achieve goals and standards for collections operations
• Lead team responsible for day-to-day activities
• Coordinate collections activity within a global company with matrix reporting for sales, operations, and finance / accounting. Significant effort is required to facilitate collections when customer problems arise in the collections process.
• Work closely with Division heads and sales to ensure collection guidelines are adhered to and issues quickly resolved
• Daily review of collection reports to ascertain status of collections and balances outstanding and reduce collection cycle times (DSO) where possible
• Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad-debt status to account
• Monitor aging balances and recommend write-offs
• Works with internal departments and clients to regulate and resolve hold / release sales orders in accordance with internal rules and regulations
• Actively monitor and work with internal departments to resolve all outstanding Accounts Receivable claims
• Manage information requests during audits and respond to requests for information during internal audits
• Document trends and initiate corrective action to ensure maximum cash reimbursement, prompt payment for services rendered, and uninterrupted cash flow
• Monitor and provide constructive feedback on team performance to ensure duties are properly performed and employees are working towards common business goals as well as strive to develop a high performing team to maximize the performance and results of the organization
• Interface with customer service, sales organizations, and senior levels management in communicating and resolving issues
• Keep abreast of current trends and practices in field of expertise
• Reviews with management credit worthiness decisions on marginal credit approvals and slow paying accounts
• Assists in monitoring, tracking, and enforcing department policies, procedures, and goals while identifying inefficiencies and propose, develop, and document new concepts and procedures

Basic Qualifications

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies : To ALL recruitment agencies : NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.