IT Specialist

About Us

Trilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e-commerce channels.

Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent, cutting-edge equipment, and a vertically integrated supply chain, we drive innovation and consistently deliver the highest quality products to our customers—first and fast.

Our brand portfolio includes Victor Allen's, Dutch Bros beverages and Nurri, our better-for-you protein beverage line. We are passionate about beverages – and about building a team that's just as energized. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

Core Values

Diversity and Inclusion at Trilliant and Horseshoe

We believe talented, great people are the building blocks of our success. We believe in finding the right people, with the right attitude, and providing them with opportunities to excel.

Position Overview

Trilliant Food & Nutrition is growing, and we are seeking an IT Specialist I to provide first-line technical support, maintain desktop / laptop systems, assist with software / hardware troubleshooting, and ensure smooth daily operations of IT services. This is an entry-to-early career role ideal for someone who enjoys problem-solving, excellent customer service, and working in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for employees with hardware, software, network, or other technical issues.
• Triage, diagnose, and resolve common IT support requests (e.g., user login issues, printer problems, software installation, peripheral setups, connectivity issues).
• Escalate more complex or unresolved issues to our higher-level teams, following documented procedures.
• Set up, deploy, and configure desktops, laptops, mobile devices, printers, and other peripherals.
• Assist with regular maintenance tasks (patching, updates, antivirus, backups).
• Maintain and update documentation : support tickets, resolution steps, asset inventories, knowledge base articles.
• Assist with onboarding / offboarding users : provisioning / deprovisioning accounts, setting up hardware, and access.
• Follow company IT and security policies (password policies, access controls, data protection, etc.).
• Participate in scheduled system upgrades, hardware refreshes, and IT projects as assigned.
• Provide excellent customer service : communicate clearly, manage expectations, follow up with users.

Qualifications

Any vendor or cloud basic certifications (e.g., Microsoft, Cisco, etc.) are a plus.

Hours, Location and Pay

We offer a competitive base pay rate and comprehensive benefits package for full-time employees. This role works 7 : 30am to 4 : 30pm on a Monday-Friday schedule at our Little Chute, WI manufacturing facility. On call hours will be required on a rotational basis with other team members.

Physical and Mental Demands

Safety Statement

At Trilliant and Horseshoe, safety is every employee's first responsibility. We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions.

Disclosures

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